I cleaned the filter and checked that water is flowing to the washlet tank. I would offer a better alternative. You have to try It to believe it. I have tried all the automatic cleaning options, wand will not retract, all other functionality seems to be fine. Using a water-cleansing system that leaves you fresh and rejuvenated, the WASHLET utilizes a warm-water nozzle that you control in either the pulsating or oscillating mode. The wand jet moves in and out for especially thorough cleansing over larger areas – … Our Toto washlet Sw824 has been working fine for many years - then a few days ago, water stopped spraying from the wand (regardless of whether "front" or "rear" was selected). The product makes a strange noise or emits a strange odor. The interchangeable toilet seat cover is designed to fit your toilet for unparalleled comfort and hygiene. Oscillating comfort spray. WASHLET are a highly advanced system in hygiene and comfort. When the wand does not extend or retract and you can hear the motor working it is likely due to the gear falling off of the motor or stripped gear. Always unplug the plug from the outlet. I have tried all the automatic cleaning options, wand will not retract, all other functionality seems to be fine. ... You also get dual-action spray with a self-cleaning wand that reduces your maintenance time. More information in our Privacy Policy! By using our site you agree to using cookies. Close the water shutoff valve to stop water supply. It features pleasant, yet strong water pressure to target this specific area. Washlet Wand When you press the “cleanse” button, a wand, about the size and shape of a fat pencil (that was previously hidden under the seat) automatically extends, washes itself, and then sprays a carefully aimed aerated stream of water for a few seconds, or until you touch the “stop” button. A range of TOTO WASHLET series has its range of integrated, automatic, sensor-activated functions, including the self-opening and -closing toilet lid, the deodorizer, dryer and heated seat functions. The Toto Washlet has very little user repairable items. In this circumstance you will not be able to fix it on your own. The product is cracked or broken. To offer the best possible service, this website uses cookies. Washlet As TOTO’s signature product, the WASHLET is a personal cleansing system that has changed the way people use the bathroom. I have a toto washlet 350s toilet, and the wand is stuck. The product emits smoke. The rear spray is designed to clean the rear intimate area. Possible malfunctions: Water is leaking from a pipe or the main unit. The oscillating comfort spray can be activated in addition to the other spray types. After cleaning, a simple and soothing hands-free drying system is employed, adjustable in temperature. 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