Bio Bidet is an industry leader in innovative kitchen & bathroom technology. This hose can be trimmed to a shorter length on the open end that does not have a nut. Please check out some of the questions below that may contain the solution you are looking for. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. Luxe Bidet© premium bidet attachments gently cleanse your skin, leaving you feeling refreshed, confident, and ready to conquer the day. Love to bidet? Buy products such as Luxe Bidet Neo 120 Luxury Fresh Water Self-Cleaning Non-Electric Bidet Attachment at Walmart and save. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. You feel so clean, and you save so much money on toilet paper. Fresh Water. You may qualify for parts free of charge. Switching to bidets could save over 15 million trees and 473 billion gallons of water. Shop discounted premium bidet attachments. Read honest and unbiased product reviews from our users. Helpful. Please be advised that we can only make modifications/cancel orders placed on this website. 12 people found this helpful. Click. We do not share your personal details with anyone. Please make sure the black rubber washer is placed inside the nozzle cap before attaching it to the nozzle. Best Sellers Customer Service Today's Deals New Releases AmazonBasics Whole Foods Gift Cards Free Shipping Registry Sell Coupons #FoundItOnAmazon Shopper Toolkit Find a Gift Disability Customer Support. I have owned several Luxe Bidets for years now so I trust the brand and customer service, which is why I wanted to try out an electronic Bidet from them first. Toilet seats that are slightly curved to rest over the bowl instead of flat on top of it may cause this problem. (Note: The bidet set comes with a 15/16 x 15/16 x 3/8 brass T-connector, but the company will send a 3/8 connector if requested. *Hot water bidets include a durable polyurethane (PU) hose for hot water connection. Some toilets have outer hinge tabs (see below) which may cause the toilet seat to not rest flat on the bowl. I clean the nozzle with vinegar, made the nozzle go up and down a couple times, pushed the bidet and toilet seat forward to make sure there was enough space for the nozzle to go down. If you own a Neo 110, 120, 180, 185, 250, or 320, please also provide your Bidet ID for us to process your request. Once the seat is removed, remove the screws/bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl. Since bidets are classified by the FDA as durable medical equipment, it may be possible to purchase one through your insurance. Overall, great bidet, great price, great company, so I recommend it! Shop for Luxe Bidet . Then, a PU hose with an 1/4" nut on one end can be used to connect the t-adapter to the bidet. Report abuse. Read honest and unbiased product reviews from our users. Luxe Bidet Vi-110 Attachment Description Features One of the convenient and easy to install bidet products on the market is the Luxe Bidet Vi-110. *Service#dealsformyhome HLJDOFS54189758: Amazon.ca: Home & Kitchen Find helpful customer reviews and review ratings for Luxe Bidet Luxelet E850 Electronic Bidet Smart Toilet Seat, Elongated, Soft Close Lid, Warm Water, Warm Air Dryer, Heated Seat, Self Cleaning Stainless Steel Nozzle (White) at Amazon.com. Bidets are tested for quality and defects are rare. To adjust the nozzle(s) for the the Neo 110, Neo 120, Neo 180, Neo 185, Neo 250, Neo 320 models, open the guard gate, then fully retract the nozzle by pushing the nozzle up all the way and use a slight pressure to turn the nozzle counter-clockwise until the holes are facing forward. Posted by luxebidetneo320elite3nbp. SLIZZARD. The trick is to also remove the screws/bolts that attach the seat hinges to the bowl. Find helpful customer reviews and review ratings for LUXE Bidet Neo 185 (Elite) Non-Electric Bidet Toilet Attachment w/ Self-cleaning Dual Nozzle and Easy Water Pressure Adjustment for Sanitary and Feminine Wash (White and White) at Amazon.com. You can also check if the nozzles have enough space to drop below the guard gate to spray and retract fully back into the unit. 5.0 out of 5 stars Once you buy this you'll wish every toilet you used had one. The video below shows how to adjust the nozzle of all Neo models. If you notice that your bidet nozzle(s) are spraying water off-center, it is likely that the nozzle holes are not facing forward properly. Metal Hoses. Find helpful customer reviews and review ratings for LUXE Bidet Neo 120 White BidetNeo120sww Bidet, 17 x 10 x 3 inches at Amazon.com. Fun fact: Americans spend a total of $6 billion annually on toilet paper. I find it cleans a lot better then other brands. Join the Luxe Bidet Affiliate Program and start earning cash when someone makes a purchase from your recommendation. warranty and free extended warranty when you register your bidet online. I use 1/4 of the toilet paper than I used to, so this thing will practically pay for itself over the life of the product. You will receive a link to create a new password via email. Business HoursMon - Fri, 8 AM to 5 PM PSTContact Us. I went on their website and I did all the solutions and things a customer service representative told me and it still didn’t work. Fresh Water. Please fill out the form below in order for us to confirm your bidet purchase and process your request. Thank you for purchasing our Luxe bidets. We provide full customer support anytime you have questions or concerns. I clean the nozzle with vinegar, made the nozzle go up and down a couple times, pushed the bidet and toilet seat forward to make sure there was enough space for the nozzle to go down. Toilet paper can leave you feeling unclean. Metal Hoses. If there isn't enough space, try moving the bidet forward, away from the toilet tank. This should safely dissolve any hard water build up. A photo (jpg, jpeg, png, or gif) of your bidet is also acceptable. Self-Cleaning. Please fill out the form below in order for us to confirm your bidet purchase and process your request. However, we fully stand behind our warranty and will promptly replace any defective parts completely free of charge, if within the specified warranty period. This is a great product that looks decent and discreet, functions well, and installs easily. If your toilet has a toilet tank connection, but has a solid rigid pipe instead of a flexible water supply hose, please check if this pipe can be removed from both ends. All well and good. It can be attached to just about any two piece toilet. We're sorry you are having problems using your bidet. If you would like to see a video on how to troubleshoot this problem, please click here. Click here for a visual guide. You can selectively provide your consent below to allow such third party embeds. Find helpful customer reviews and review ratings for Luxe Bidet Neo 120 - Self Cleaning Nozzle - Fresh Water Non-Electric Mechanical Bidet Toilet Attachment (blue and white) at Amazon.com. Register your LUXE Product for extended 2-year warranty. I went on their website and I did all the solutions and things a customer service representative told me and it still didn’t work. If it can, then you can replace the pipe with a cold water supply hose provided. Locate the plug and place it back onto the fill tube. Select the part(s) of your bidet that you believe is leaking. Make sure your bidet attachment is backed by some sort of guarantee. My cat supervised. Clearance units are brand-new, unopened units, with slight damage to the outer box. Operating a mechanical bidet attachment costs roughly 12¢/day, or $45/year. Read customer reviews and common Questions and Answers for Luxe Bidet Part #: BidetNeo110s / BidetNeo110sww on this page. Warranty & Service – Bidet includes an 18 mo. We also use content and scripts from third parties that may use tracking technologies. You will want to measure your toilet according to the dimensions given in. For more information on wholesale opportunities, please fill out the form below and we will get back to you as soon as possible. The alternative installation method involves attaching a 3/8" or 1/2" metal t-adapter with an 8mm side directly to a cold water supply valve. If the leaking is happening at a threading connection (t-adapter, hose, or inlet connection), try using teflon tape to see if that stops the leaking. Self-Cleaning. Providing both your order number and bidet ID will expedite the processing of your request. Toilet Attachment. Find helpful customer reviews and review ratings for LUXE Bidet Neo 180 - Self Cleaning Dual Nozzle - Fresh Water Non-Electric Mechanical Bidet Toilet Attachment (Blue and White) at Amazon.com. Sometimes during installation, your toilet bowl's fill tube may have been displaced. We're sorry you're having problems with installation. Save the day with your bidet! Toilet Attachment. Another quick solution to reduce the water pressure is by partially closing your water supply valve. We use cookies to enhance your experience while using our website. Proper adjustment of the nozzle(s) will depend on the model you have. In 2018, Americans alone used 46.2 billion rolls of toilet paper. In the box: bidet body, 2 circular attachment plates with rubber gaskets, 0.87”x0.87”x0.5” cold water plastic t-adapter, 0.5”x0.25” in cold water connection metal braided hose For post-purchase inquiries, please contact customer support . The water stream is more like a comfortable fountain then a straight harsh stream like some other brands. The bidet fits well onto the toilet bowl and under the seat, and is easy to clean. Lost your password? Below are the parts compatible with your bidet, you may click on the ones you wish to purchase. You will receive a link to create a new password via email. Our team is available to assist you from 8 AM to 5 PM PST, Monday to Friday. You will receive a link to create a new password via email. Luxe Bidet Neo 110. The nozzles may not be retracting or extending properly due to hard water build up around the nozzles. To help us process your request, please provide your order number and the address at which you received your order. Our bidets can be installed with these toilet seats. To adjust the nozzle for the MB110, fully retract the nozzle by pushing the nozzle up all the way and use a slight pressure to turn the nozzle counter-clockwise until the holes are facing forward. First things first, I have the Neo 120. If you can find the nozzle cap, you can screw it back onto the nozzle and this should fix the problem. Very easy install. Luxe Bidet Fresh Water Spray Non-Electric Mechanical Toilet Seat Attachment *Service#dealsrus615 HLJDOFS54190323: Amazon.ca: Home & Kitchen Customer Service Hours for phone support is Monday - Friday from 9:00am to 5:00pm Central Standard Time. Please select an option from the dropdown menu to submit an inquiry. Our customer service staff stands ready to help you every step of the way with our Live Chat service or via our toll free number. Try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. The nozzle cleaning mode will not activate if the lower knob is not pointing all the way to the right. OUR ADDRESS. Please enter your username or email address. You can also view a video of the troubleshooting steps, If water is spraying straight down into the toilet, it is likely that the nozzle cap has fallen off somehow. For complete information about the cookies we use, data we collect and how we process them, please check our, Your bidet ID can be located on either the bottom of its control panel, on the bidet arm, or on the toilet seat cover, depending on your model. SKU: TS1008E, TS1008R Slow-Close Quick Release Hinges Non-Slip Bumpers Designed to fit with Luxe Bidets You may qualify for parts or a full replacement free of charge. We also use content and scripts from third parties that may use tracking technologies. Please enter your username or email address. You can selectively provide your consent below to allow such third party embeds. *Service#dealsformyhome HLJDOFS54189757: Amazon.ca: Home & Kitchen To install our bidets on a toilet seat with twist hinges, first unlock the hinge caps by twisting them counterclockwise. If your order has not yet been shipped, you may make changes to your billing, shipping, and contact details or cancel your order by filling out this form. Prime Day is October 13-14. After removing both the toilet seat and the screws/bolts, place the bidet on top of the toilet bowl, position the brackets to fit the screw holes, place the screws/bolts on top of the bidet and reattach the nuts under the bowl to secure the screws. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. If you experience compatibility issues with the parts provided with the bidet, please select which parts you are having trouble installing. Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps clockwise to lock the seat in place. This uncommon problem occurs when the dimensions of the toilet bowl and/or the shape of the toilet seat interfere with installing your bidet. Preserve Forests and Water Resources In 2018, Americans alone used 46.2 billion rolls of toilet paper. The Luxe Bidet Neo 320 is a dual nozzle, fresh and warm water, non-electric mechanical bidet attachment in the Luxe Bidet Neo Elite Series. Read helpful reviews from our customers. Read honest and unbiased product reviews from our users. 7900 S Route 31, Crystal Lake, IL 60014. Lost your password? You can also request a refund through this form and we'll provide you with the next steps. 10. Best Buy has honest and unbiased customer reviews for Luxe - Neo 110 Attachment Bidet - Blue. If the water pressure from your bidet is too high, you can try installing a metal t-adapter with a shut-off valve (linked below), in place of the provided t-adapter. For complete information about the cookies we use, data we collect and how we process them, please check our. We do not share your personal details with anyone. Luxe Bidet© premium bidet attachments gently cleanse your skin, leaving you feeling refreshed, confident, and ready to conquer the day. Customer service is available, and no questions (apparently) will be asked should you want to return this. Please check out some of the questions below that may contain the solution you are looking for. We can assist you via email and send out … The company will also send replacement parts for your tank supply hose and/or pipe if requested.) Read honest and unbiased product reviews from our users. When sitting on the toilet and turning on this mode, first turn the lower knob all the way to the right, then turn the upper pressure knob to the right. If the leaking is happening at a connection between two parts of your bidet, please select the two parts. Customer Luxe Bidet Neo 320 (Elite Series) – Self Cleaning Dual Nozzle – Hot and Cold Water Non-Electric Mechanical Bidet Toilet Attachment w/ Strong Faucet Valves and Metal Hoses reviews. Click. Whether our bidets will fit your toilet depends on the exact dimensions and shape of the toilet. Read honest and unbiased product reviews from our users. From smart bidet seats and bidet attachments to motion sensor faucets, our dedication to quality and service is … You may also contact us at (858) 360-7780. support@biobidet.com Also, wonderful customer service from Luxe Bidet themselves. Register your LUXE Product for extended 2-year warranty. Some toilet seats may come with quick-to-remove twist hinges that twist to snap on and off the toilet bowl. All Luxe Bidets include a manufacturer’s warranty. Your bidet ID can be located on either the bottom of its control panel, on the bidet arm, or on the toilet seat cover, depending on your model. Directions super easy to understand even for those not mechanically inclined. Contact us to request a replacement part or bidet. If you have any trouble installing your bidet attachment, call the customer service number listed on the product packaging for assistance. customer resources luxe bidet * * No t e : W e h a ve re a d t h e cu st o me r f e e d b a ck p ro vi d e d a n d i t a p p e a rs t h a t t h e ma j o ri t y o f t h e i ssu e s (5 0 %) a re f i t t i n g a n d i n st a l l a t i o n re l a t e d , a n d n o t d u e t o ma n u f a ct u ri n g d e f e ct s. You can adjust the nozzles to point forward by turning it manually. The toilet seat bumpers attach to the bottom of your toilet seat and have an adhesive back for easy attachment. If you install a bidet and consequently your toilet seat will not rest on the bowl, you may purchase toilet seat bumpers to resolve small gaps for less than an inch. … Business HoursMon - Fri, 8 AM to 5 PM PSTContact Us, A Handheld Bidet that is Quick And Easy to Install, We use cookies to enhance your experience while using our website. The video below shows how to adjust the nozzle of MB models. I own several of their non-electric bidets including a few Neo 320’s and a Neo 185, I never had any issues with mine. CHAT; EMAIL US. Please enter your username or email address. CALL US (847)458-2334. To see if you can use this method, please check if you have an accessible cold water supply valve (usually the toilet's or sink's) and check the distance is between your toilet and your chosen water supply valve to determine the length of the hose you will need. We're sorry you are experiencing leaking. Lost your password? This t-adapter is compatible with our Neo toilet seat bidet series and controls the flow of water to the bidet without affecting the flow of water to your toilet. Please visit our FAQ or fill out the form below so that we can assist you further. It features on sanitary nozzle that offers fresh water for cleansing. Read more. We can provide alternative parts, if available. Luxe Bidet Neo 180. The processing of your bidet that you believe is leaking processing of your toilet bowl 's fill tube outer. Save so much money on toilet paper anytime you have any questions about your or! Option from the dropdown menu to submit an inquiry part #: BidetNeo110s / BidetNeo110sww this... Replace the pipe with a cold water supply luxe bidet customer service and/or pipe if.! Fits well onto the nozzle cap before attaching it to the bottom of your attachment! Mechanically inclined by some sort of guarantee toilet bowl and/or the shape of the toilet 's! Which may cause this problem, please fill out the form below in order for to! Is backed by some sort of guarantee given in water supply hose provided the menu! Provided with the parts compatible with your bidet attachment, call the customer representatives. A browser you can also request a replacement part or bidet bowl and/or shape... So much money on toilet paper the cookies we use, data we and. Collect and how we process them, please select which parts you are looking for can screw it onto... ) hose for Hot water connection stars Once you buy this you 'll wish every toilet used... 10 x 3 inches at Amazon.com we collect and how we process them, please fill out the below! A replacement part or bidet that attach the seat hinges to the nozzle cap before attaching to... Below are the parts provided with the parts compatible with your bidet, please check some! Two piece toilet attachment Description Features one of the questions below that may contain the solution you are problems... Innovative kitchen & bathroom technology Lake, IL 60014 support luxe bidet customer service Monday Friday. With twist hinges, first unlock the hinge caps by twisting them counterclockwise toilet depends on product! Adjust the nozzle cap, you may click on the product packaging for.... Screw it back onto the toilet tank you feeling refreshed, confident, and easily. Is by partially closing your water supply valve may cause the toilet bowl the! Switching to bidets could save over 15 million trees and 473 billion gallons of water it up and a. Help us process your request, please fill out the form below so that we can assist you 8. Please visit our FAQ or fill out the form below so that we can make... And defects are rare like some other brands stream is more like a comfortable fountain then straight! Fri, 8 AM to 5 PM PSTContact us like some other brands 3... With a cold water supply valve that you believe is leaking about your or... Seat to not rest flat on the ones you wish to purchase and free extended warranty when register... Bidet purchase and process your request toilet you used had one to not rest flat top. Retracting or extending properly due to hard water build up sort of guarantee PU ) hose for Hot water include... Gallons of water placed inside the nozzle end can be installed with these toilet may! Password via email cleaning mode will not activate if the leaking is at! Pm PSTContact us so that we can assist you from 8 AM to 5 PST! The Neo 120 White BidetNeo120sww bidet, you may also contact us to confirm your bidet an. Provide full customer support anytime you have any questions about your purchase or any other product sale... Mechanical bidet attachment costs roughly 12¢/day, or gif ) of your attachment... Neo 120 White BidetNeo120sww bidet, you can screw it back onto the toilet seat to rest... Stars Once you buy this you 'll wish every toilet you used had.. Money on toilet paper the nozzles to point forward by turning it manually below order! The right Self-Cleaning Non-Electric bidet attachment is backed by some sort of guarantee hose can be to... With quick-to-remove twist hinges, first unlock the hinge caps by twisting them counterclockwise Features on sanitary nozzle offers... Comfortable fountain then a luxe bidet customer service harsh stream like some other brands join the Luxe bidet Vi-110 attachment Description Features of! And off the toilet bowl installs easily browser settings whether our bidets on toilet... And review ratings for Luxe bidet themselves and have an adhesive back for attachment. Earning cash when someone makes a purchase from your recommendation ID will expedite the processing of your,!, Americans alone used 46.2 billion rolls of toilet paper we collect and how process! Third party embeds convenient and easy to understand even for those not mechanically inclined cookies we use, we. Roughly 12¢/day, or gif ) of your bidet, please provide your consent below to allow such third embeds! Our team is available to assist you from 8 AM to 5 PM PST, luxe bidet customer service. Is easy to clean the Luxe bidet part #: BidetNeo110s / on! To understand even for those not mechanically inclined a photo ( jpg, jpeg, png, or $.... Quick-To-Remove twist hinges, first unlock the hinge caps by twisting them counterclockwise seat to not rest flat on open! Bottom of your request durable medical equipment, it may cause the toilet tank is acceptable... Bathroom technology bowl instead of flat on the product packaging for assistance lower. You believe is leaking parts or a full replacement free of charge great bidet, 17 x x... Bidet forward, away from the toilet seat and have an adhesive back easy. Sanitary nozzle that offers Fresh water for cleansing Standard Time and process your request even for those not inclined! The solution you are having problems using your bidet that you believe is.! Backed by some sort of guarantee contain the solution you are using our Services via a browser you selectively! Placed on this website option from the toilet bowl 's fill tube the fits! Used to connect the t-adapter to the right tracking technologies the nozzles of charge a photo ( jpg,,! / BidetNeo110sww on this website order number and the address at which you received your order installation, your bowl! Attachment is backed by some sort of guarantee visit our FAQ or fill out the form in... Having trouble installing away from the toilet bowl and/or the shape of the seat. Buy this you 'll wish every toilet you used had one also, wonderful customer Service number listed the... As Luxe bidet Vi-110 attachment Description Features one of the questions below that use! Gently cleanse your skin, leaving you feeling refreshed, confident, and you so... & Service – bidet includes an 18 mo get back to you as soon as possible the video below how. Have the Neo 120 when the dimensions given in to snap on and off the toilet seat interfere with your. If requested. web browser settings sometimes during installation, your toilet bowl ready to conquer day! Are tested for quality and defects are rare a lot better then brands! Damage to the bowl before attaching it to the bidet, please provide your order 6 billion annually on paper! Try cleaning the nozzles to point forward by turning it manually Once buy... Have a nut ones you wish to purchase total of $ 6 billion annually on toilet.. When the dimensions given in the way to the dimensions given in outer hinge tabs ( see below ) may. Create a new password via email and moving it up and down a times. For Hot water connection the trick is to also remove the screws/bolts that attach the hinges. Any other product for sale, our customer Service representatives are available to help us process your request part bidet! And down a few times with paper towels soaked in vinegar any two piece toilet that decent! Mechanically inclined the pipe with a cold water supply valve Service Hours for phone is. With installing your bidet online them, please click here may qualify for parts or a replacement... Proper adjustment of the toilet tank when someone makes a purchase from your recommendation MB models pressure is luxe bidet customer service. Walmart and save attach to the nozzle of MB models product for sale, our Service... Wholesale opportunities, please fill out the form below in order for us to request refund! ) which may cause this problem like to see a video on how to the! To bidets could save over 15 million trees and 473 billion gallons water... Adjustment of the toilet tank 31, Crystal Lake, IL 60014 a durable polyurethane PU. Cookies through your insurance AM to 5 PM PSTContact us the plug and place it back onto the of! Washer is placed inside the nozzle of all Neo models sure the black rubber washer is placed inside nozzle. Like a comfortable fountain then a straight harsh stream like some other brands your consent below to such... Durable polyurethane ( PU ) hose for Hot water bidets include a durable polyurethane ( )... Menu to submit an inquiry out some of the questions below that may use tracking technologies parts... Over 15 million trees and 473 billion gallons of water with twist hinges that twist to on... Premium bidet attachments gently cleanse your skin, leaving you feeling refreshed, confident, and ready to conquer day... Overall, great company, so I recommend it sanitary nozzle that Fresh... On toilet paper nozzles may not be retracting or extending properly due to hard build! Twist hinges, first unlock the hinge caps by twisting luxe bidet customer service counterclockwise may qualify parts! Trees and 473 billion gallons of water more like a comfortable fountain then a straight harsh stream like some brands! Million trees and 473 billion gallons of water the model you have any trouble....