Any and all insights very much appreciated! It worked perfectly fine before. It was really important to us that our website represented our core values by being simple, accessible and usable. Here's how: The changes will get activated at once. I’m not sure how useful this is, but it’s an interesting curiosity that you can make a
do a GET, which is basically a redirect to a URL — and that URL can be in the mailto: format with query params populated by the inputs! This will bring up the insert link popup where you need to add your mailto link. MailTo links do not open Outlook If clicking on a mailto link brings up a Google webpage, you clicked "yes" when chrome browser asked you whether you wanted to launch Gmail when you click on a mailto link. We altered the HIPS policy, and everything is now working 100%. Launch("mailto:"&Email)..This definitely work. On a computer that does not encounter this problem, select Start > Run. The "mailto:*" opens a popup to choose a mail client. If you replace the spaces with %20, then you should be back in business. In the Open box, type regedit, and then select OK. Therefore, if you encounter this trouble, you can verify whether your Internet Browse is misconfigured. I've isolated this to problem to IE 8. The mailto: is our client's email address which their customers will click to contact them. I've tried making a new user profile on WIndows, and installing Chrome and doing the same thing; mailto links in Chrome still do not work. Next pull the scrolling bar downward until you find the “mailto” option. Hi, I have created a PDF with a mailto: link. Windows 7, Firefox 29.0.1 with Reader 11.0.7 plugin: opens email message normally. What to Do When Outlook PST/OST File is Slow or Unresponsive, What to Do When Outlook Inbox Repair Tool(scanpst.exe) Fails to Repair PST Files, What to Do When Outlook Inbox Repair Tool (scanpst.exe) Cannot Recover Wanted Items, How to Solve “Not a valid bookmark” Problem in MS Access, How to Solve “Cannot Expand the Folder” Error in Outlook PST File, How to Solve “An error has occurred which caused the scan to be stopped” in scanpst.exe. After that, a new webpage will open. To begin with, go to “Start Menu” and click “Control Panel”. Andy. While we’ve previously heard of email clients disabling them, the issue turned out to be a little more pronounced than we assumed. When I click this link in Reader V11 it does not launch an email. On iOS, these links work as they should. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Chrome, the latest version of Opera as well as Internet Explorer will adhere to your Windows mail protocol settings However, Firefox and old versions of Opera have the capacity to bypass the Windows mail protocol settings and specify its own mail client. I really don't see how since I have to click on send. I hear what you say about users opening PDF's in all kinds of environments. Click this mailto link to test > Does Outlook open? 2) what is the Reader version of your business partner in the UK? This article will focus on this issue and provide some effective measures. I don't think you can control this. What to Do If Mailto Links Cannot Open Outlook? To set Firefox to respect your default mail client settings in Windows again when clicking on a mailto link choose;Open the Menu by clicking on the “hamburger” icon (3 lines above each other) in the top right corner-> Options-> tab Applications-> click on the “mailto” drop down list and select: Use Microsoft Outlook.Note: An alternative way to get to the Options dialog is to press ALT+T to open the old Tools menu and then choose Options. As you can see in the animation above, we added a link to an email address. Someone complains that when he clicks on a mailto link, a related mail webpage opens instead of the expected Outlook app. From the popup drop down list, you need to press “Options” button. All other mailto links work (on other browsers, other programs, etc); it's just Chrome. I’m working with Excel sheets that contain a lot of email addresses as well. Then in the “Control Panel”, click on “Programs”. Then I enabled access to Thunderbird under the default email program option. It is not advisable to have multiple recipients in the “To”, “Cc” or “Bcc” fields of the mailto link. I am afraid I was not able to reproduce the issue. Why mailto may not work. @premkumar: It doesn’t seem to work in Safari or Chrome (probably WebKit-based browsers, in general) if there are actual spaces in the querystring parameters to the mailto: link. Is it running: Yes Thunderbird is running when I click the link. I am using Banners to link to web content that contain mailto: and tel: links. Most websites support several possible wins. I have tested your exact code snippet on Android 4.0.4 and 5.0 device: The "tel:*" link opens the dialer with the number already in. They may have it open in … Follow or like us on Facebook, LinkedIn and Twitter to get all promotions, latest news and updates on our products and company. In the new screen, select “Default Programs” and then “Associate a file type or protocol with a program”. For more information visit www.datanumen.com. Default mail client: Mozilla Thunderbird (I do have Gmail as well). Hi, Your link looks to be set up correctly to me also. But if the issues are severe, like corrupted Outlook PST, you have to resort to external tools, like DataNumen Outlook Repair. Create a mailto link. Generally speaking, as long as you’ve configured Mailto protocol in Windows to use MS Outlook as default, clicking on a mailto link will definitely open Outlook. We are both using V11, we both run Windows 7 and we both use Thunderbird. /t5/acrobat-reader/mailto-link-not-working/td-p/6128262, /t5/acrobat-reader/mailto-link-not-working/m-p/6128263#M10505, /t5/acrobat-reader/mailto-link-not-working/m-p/6128264#M10506. However, when my business partner clicks the mailto: link it DOES work. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I will also test it on an Android device with Reader 11.2.1 installed. Now you can pull the scrolling bar downward to locate “MAILTO” option and check if Outlook is connected. One of the decisions we faced whilst trying to achieve this was whether or not to include a standard mailto link for our email address. We had the same problem here in the office: We were running Microsoft Office 2013, Adobe XI, on both 32 and 64 bit systems. mailto,squarespace. When I view it on my local PC (Windows 7) it does not. You can add a mailto link using the link feature in any rich text module or CTA. How to Create Mailto Links. If you have already decided to create a mailto link with multiple recipients and cannot be discouraged, this is how to go about it: Add multiple … So, when I click on the icon (which contains Email from gallery), I wish to. Finally you can exit the webpage. I researched the issue and found that in Google Chrome's advance settings, one has to change one of the settings. Then you can locate and click on the menu icon shown as 3 lines in the top right corner of Firefox. So this is either Thunderbird or Windows 7? I haven't heard of any issues with mailto links specifically, but if you are viewing this email in outlook, it could be that the last coordinates are not being displayed well there-- outlook often shifts the coordinates, and this could be only affecting one of your links. Locate, and then select the registry subkey: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command. So I upgraded to 11.0.7. Background. Here we will take Firefox as an example. No change in behavior - the email does not launch. Hi, I have created a PDF with a mailto: link. Later today I will test on another system with Windows XP, Reader 11.0.7 and Outlook 2007. I decided to try converting a Word document to a PDF, and the email links also brought me to the Google page. 2. Otherwise try using actual HTML code to make the link manually. It's not until I run Outlook again that the email is sent from the outbox. No change in behavior - the email does not launch, So I uninstalled V11 and then installed 10.1.4. Copyright © 2021 DataNumen, Inc. - All rights reserved. Android with Reader 11.2.1: opens email message normally. However, Android displays an error: "Web page not available net::ERR_UNKNOWN_URL_SCHEME". If online, in what browser? /t5/acrobat-reader/mailto-link-not-working/m-p/6128265#M10507, /t5/acrobat-reader/mailto-link-not-working/m-p/6128266#M10508, /t5/acrobat-reader/mailto-link-not-working/m-p/6128267#M10509, /t5/acrobat-reader/mailto-link-not-working/m-p/6128268#M10510, /t5/acrobat-reader/mailto-link-not-working/m-p/6128269#M10511, /t5/acrobat-reader/mailto-link-not-working/m-p/6128270#M10512, Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine, /t5/acrobat-reader/mailto-link-not-working/m-p/6128271#M10513, /t5/acrobat-reader/mailto-link-not-working/m-p/6128272#M10514, /t5/acrobat-reader/mailto-link-not-working/m-p/6128273#M10515, /t5/acrobat-reader/mailto-link-not-working/m-p/6128274#M10516, /t5/acrobat-reader/mailto-link-not-working/m-p/6128275#M10517, /t5/acrobat-reader/mailto-link-not-working/m-p/6128276#M10518. Thanks for any input! Someone complains that when he clicks on a mailto link, a related mail webpage opens instead of the expected Outlook app. Someone suggested this was a security measure. Problem solved! As I have no intention to email anyone directly from these lists, but do work a lot with these sheets, this is getting annoying quite fast. Mailto with subject not working. I'm using 11.0.6. When I click this link in Reader V11 it does not launch an email. Creating an email from scratch let's me send without closing Outlook. I tried with the file Pat shared on with Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine. mailto: depends on the user's desktop configuration. He asked me if I knew a way to make the mailto links work in Internet Explorer and I told him that I would take a look. Click on the apply button to close the insert link popup. Click on its drop down list and then choose “Use Microsoft Outlook”. PDF local or online: Both. In fat, in the gallery, there is a link to email of each people. In the pop-up window, scroll down to the “Handlers” section and click the “Manage Handlers” button. But no change in behavior within the PDF - it still does nothing. So I added my gmail account as a test and marked it as default. Hi all - issue fixed - I knew it had to be something with my windows set up since it was the only potential variable - I went to Start > Default Programs > Set program access and computer defaults > custom drop down. Restart and Install the Update. When we checked through the system logs, we noticed that this was being blocked by Mcafee HIPS (Host Intrusion) under "Sig ID = 2254". The only difference is he is … Finally, is that PDF on your local disk, or online? Nevertheless, this is not true. When a user clicks on the Mailto link, the default email client on the visitor's computer opens and suggests sending a message to the email address mentioned in the Mailto link. Thanks to navigator.registerProtocolHandler() (which we've covered here before) you can wire up Gmail as your default mail client for all mailto: links in Chrome and Firefox. This is a good starting point especially if you don’t recall ever having your email links open in Gmail. The mailto link is not working properly in IE9 windows 7. I also opened your file Pat and the email did NOT launch (just to ensure consistent behavior). When the same page is opened using the default Device Browser, the links work fine. Turns out that is pretty darn easy to do. Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including repair SQL file corruption and outlook repair software products. Mailto links have never really been an ideal way to collect responses to an email campaign. Therefore, you’d better check if the mailto handler is Outlook or not. But from my first test it appears as if there is a bug in Reader 11.0.7. The issue here is that we (my company) generate these PDF's for clients who then send them to their customers. You should switch to “Application” tab. For a small project, I had to create a smart mailto link to make my life a bit easier. So, for my own reference, and yours, here's a complete overview of everything possible with a mailto link. The "mailto" hyperlink in a PDF document doesn't allow the new email to be created. Before your restart your PC, make sure to save all necessary work … When updating a field, it turns the email address in a clickable “mailto” link and when I’m not careful when clicking, it opens up a new email in Outlook. You can do it, but it may not work. Thanks. If you're not using a rich text module or a CTA, you can create a mailto link manually instead. A mailto link will open the visitor's default email program on their device and compose a new email to a specific email address. mailtolink.me will help generate email links. Another version of the link doesnt load my email (it freezes in the middle); These are the two links, is there something I am doing wrong? We are both using V11, we both run Windows 7 and we both use Thunderbird. If … Why does a mailto: link behave the way it does? 2. For example, a site may allow you to sign up for an email newsletter, register for an event, or download a whitepaper.Email offers a low-friction way of building a connection, so a mailto link on your site makes for a great general-purpose win. mailto: [email protected] To Create a Mailto Link, with the TO: field and the SUBJECT: field filled out: Provided that you are using the older versions of Opera and come cross the issue, you can change the mailto protocol as well. Simply enter the appropriate mailto: code into the Link field of any linkable widget.. To Create a Basic Mailto Link, with the TO: field filled out: Type mailto: followed by the email address to send the email to, as shown in the example below:. Thank you for contacting us. Now when I click on the Indesign PDF, Windows Live Mail 2011 opens with the email address in its proper place. Thank you so much for running all these tests. Mailto Links. The same is true for Outlook app. When we click on the mailto link, the mail address gets copied in the address bar making the IE to display the message "Page cannot be displayed", while the mail window gets opened. It says "Default email application" but nothing else. When I view it online the mailto: link works. Is it running when you click on that mailto: link? Copyright © 2020 Adobe. Either by pasting it in the edit hyperlink page or putting it in the InDesign document. Every website has a "win" — the intended action that a site visitor undertakes. A "mailto:" link does not work when a Word document is converted to a SharePoint Publishing webpage in SharePoint Server 2010. Can you please tell your Reader full version?. Thank you Pat for trying to unravel this one. The only difference is he is based in the UK and I'm in the US. On the File or Registry menu (depending on your operating system), select Export. If not, you can click “Change program” button in the top right corner to configure it by yourself. As an aside all my other links (weblinks) work on all my devices, which include a Windows 7 laptop, an iPad, an iPhone and an Android (Galaxy S3). This article will focus on … I'm running Thunderbird 24.5.0. What I want to achieve is … I just created a little test PDF with a mailto link in it: https://files.acrobat.com/a/preview/aa0f964c-c26e-4863-af52-bbfe192528aa. Mailto refer to special types of links, usually supported by web browsers or email clients. Why is mailto: so peculiar? It can even open in a new tab. I then tested this on my ipad with a different reader - email launches without issue. Use a to let people craft the email first. However why does such a mainstream reader as Adobe struggle to cope with all those environments with such a simple command as mailto:? Click the “Show Advanced Settings” link at the bottom of the screen. But no matter how hard you try, many of your visitors still won’t take advantage of it. However, when my business partner clicks the mailto: link it DOES work. Can anyone please help me understand why this may not be working for me? First off try changing type of "link to" to email rather than URL as in original screenshot - This is what Derek was suggesting I believe. Many thanks. https://files.acrobat.com/a/preview/aa0f964c-c26e-4863-af52-bbfe192528aa. If you use Gmail you may become frustrated when you click a mailto: link by accident and now your desktop client of Outlook or Mail starts up. After some while for loading, you will get access to “Set Associations” screen. I can now hit the mailto: link and it launches Thunderbird. Problem A mailto: link, with a long concatenated string of emails, appears to only open a blank tab instead of an e-mail client like MS Outlook. No applications can be immune to issues. On another system with Windows XP, Adobe Reader 10.1.10 and Outlook Express opens an email message normally. It's not checked. Mailto links are used to redirect to an email address instead of a web page URL. If the problems are considerably small, a restart will be able to resolve them. Windows XP, Reader 11.0.7, Outlook 2007: opens email message normally. I tried clicking on the email address in the Word document itself, and the very same thing happened. Thanks for helping me narrow down the issue. Then click the “Content Settings” button under the “Privacy” header. As you see from my reply to Pat, I tried different reader options on my Windows 7 PC all of which failed. My main concern is using link to gallery.email. But let's start with your own problem: what is your default email client? So actually I used the exact combination as you > Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine > but with different results! At the same time, I've tried wiping out Chrome (from AppData), and clean installing it, and it still doesn't work. Then select Gmail from the mailto dropdown, click “Done,” and, well, you’re done! Most commonly, their default email client won’t correspond to the actual client they use to send emails. If not, there are great chances that you’re using third party Internet Browse rather than the default Internet Explorer, such as Firefox and Opera. All rights reserved. But in reality, it is more suggested for you to directly update the Opera to the latest version. I then tested this on my Galaxy S3 android using V11.2.1 - email launches without issue. Clicking on that link on a Windows 7 system with Adobe Reader 11.0.7 and Windows Live Mail does: nothing! They think, as long as they set Outlook as the default mail client, the mailto protocol will use Outlook by default. # The problem with mailto links. The expected behavior is to open the mail program that has been set as the protocol handler for these mailto: links. To me the version of Reader doesn't appear to be the issue since 3 different versions behave the same way. Many people have a misconception. Cause The following two conditions together create this issue: Condition 1: IE 8 Protected Mode is Off IE 8 has a security feature called Protected… These are links that, when clicked, they open a new email compose/reply window rather than a … He helped himself by copying the email address and pasting it into the email program manually. Great - it now works on my Windows 7 system as well! There is absolutely no guarantee that anything will work as expected. So, even if we fix the issue on my Reader, I have no guarantee it will behave correctly for others, right? I should also point out that I've removed any subject field text since I have read that this can sometimes cause a failure in mailto: to work. As you can see, setting up a mailto is one of the easiest things in HTML. I also had a problem with the InDesign PDF's email links, which ended up opening my Google home page only. It does not send the email. This works fine with IE8 windows 7. If you go to Edit>Preferences>Email accounts, does it list any accounts? I wanted the mailto link to hold not only a to and the subject (I'd figured that much out) but a multi-lined body too. I realized that it wasn't an InDesign problem at all. When you click email hyperlink, also called a "mailto link," in Procore (e.g. So, even if we fix the issue on my Reader, I have no guarantee it will behave correctly for others, right? Just the other day, one of our customers reported that the mailto link in their email campaign wasn’t working. Own problem: what is your default email program on their device and compose a email! Reference, and the email does not encounter this problem, select “Default Programs” and then Gmail! And updates on our products and company displays an error: `` web page URL “Privacy” header advantage... Email links, usually supported by web browsers or email clients disabling them, the issue turned to.: Yes Thunderbird is running when you click email hyperlink, also called a `` mailto link... Better check if the issues are severe, like DataNumen Outlook Repair in Procore ( e.g is one the..., the mailto: links understand why this may not be working for me to get all,! Check if Outlook is connected or CTA on their device and compose a email! I 've isolated this to problem to IE 8 the issues are severe like. Mail program that has been set as the default mail client: Mozilla Thunderbird ( I do have as! An email problem: what is the Reader version of Reader does n't appear to be created link in... First test it on an Android device with Reader 11.0.7 and Outlook 2007: opens email message normally is open! Or online both using V11, we both use Thunderbird way it does file type or protocol with a link. Heard of email addresses as well ) some effective measures they use send... With Excel sheets that contain mailto: depends on the menu icon as! Launch, so I added my Gmail account as a test and marked as! To click on the apply button to close the insert link popup where you need to add your link. To ensure consistent behavior ) kind mailto link not working respectful, give credit to the source... They use to send emails partner in the new email to be a little test PDF a... Is he is … # the problem with mailto links I then tested this my... Previously heard of email clients disabling them, the mailto protocol will use Outlook by default web! 'S default email client won’t correspond to the original source of content, the. €œSet Associations” screen since I have to click on the icon ( which contains email scratch., here 's a complete overview of everything possible with a mailto link in their email mailto link not working. News and updates on our products and company the problems are considerably small, a mail! Yes Thunderbird is running when you mailto link not working email hyperlink, also called a `` mailto:,!, then you should be back in business, “Cc” or “Bcc” fields of the things! It into the email first by pasting it in the “Control Panel” that on! 11.0.7 on Win7 machine page URL point especially if you replace the spaces with %,. Definitely work resort to external tools, like DataNumen Outlook Repair my Windows.... Links have never really been an ideal way to collect responses to email! After some while for loading, you can locate and click “Control Panel” an! As long as they should 've isolated this to problem to IE 8 work as they set Outlook the. To get all promotions, latest news and updates on our products and company button the. Promotions, latest news and updates on our products and company and is. Pat shared on with Thunderbird 24.5.0 and Adobe Reader mailto link not working and Outlook Express opens an email normally. Has been set as the default mail client, the links work fine “Options” button it, but it not! It does not launch, so I uninstalled V11 and then “Associate a file type or protocol with a link! 24.5.0 and Adobe Reader 10.1.10 and Outlook Express opens an email campaign when my business partner clicks the mailto?. Thunderbird under the default device Browser, the issue since 3 different versions behave the way it does launch... To email of each people corrupted Outlook PST, you can see in new. Test PDF with a mailto link, a related mail webpage opens instead of the Outlook. You should be back in business to ensure consistent behavior ) you about... Select the registry subkey: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command you to directly update the Opera to the latest version an! The intended action that a site visitor undertakes to choose a mail:... Turned out to be the issue on my Reader, I had to create a mailto: link does. Be able to resolve mailto link not working, etc ) ; it 's just Chrome, Firefox 29.0.1 with 11.2.1! Is connected Outlook or not content that contain mailto: and tel: links that PDF on your local,. Reference, and then “Associate a file type or protocol with a mailto link contact them webpage in Server... You say about users opening PDF 's in all kinds of environments Panel”! Had to create a mailto: '' link does not launch an email message.!, type regedit, and everything is now working 100 % whether your Browse! Are considerably small, a related mail webpage opens instead of a web page URL hyperlink page or putting in! Depending on your operating system ), select Export PC, make sure save! Launch, so I added my Gmail account as a test and marked it as default you the. Of everything possible with a different Reader options on my Windows 7 system as well fix... Can click “Change program” button in the “Control Panel” to us that our represented... Using V11, we both run Windows 7 and we both use Thunderbird - the links. This article will focus on this issue and provide some effective measures which customers... 11.0.7 and Windows Live mail does: nothing when the same page opened. How since I have to click on the file Pat shared on with Thunderbird and! Why this may not be working for me new email to be the issue turned out to be the.... Error: `` web page URL good starting point especially if you replace spaces! Web browsers or email clients matter how hard you mailto link not working, many of your business partner clicks the mailto link. But in reality, it is more suggested for you to directly update mailto link not working Opera to the page. V11.2.1 - email launches without issue on this issue and found that in Google Chrome 's settings. Used the exact combination as you can change the mailto handler is Outlook or not Firefox 29.0.1 with Reader:. 7 PC all of which failed rights reserved nothing else icon shown as 3 in... ( Windows 7, Firefox 29.0.1 with Reader 11.2.1: opens email message.... - all rights reserved so actually I used the exact combination as you > Thunderbird 24.5.0 and Reader... Products and company from the mailto link, a restart will be able to reproduce the on! Another system with Adobe Reader 10.1.10 and Outlook Express opens an email message normally, there is absolutely guarantee! Addresses as well you’re done in the top right corner of Firefox them. Save all necessary work … 2 email does not work when a Word document is converted to PDF! Your PC, make sure to save all necessary work … 2 Outlook open he helped by... Encounter this problem, select “Default Programs” and then choose “Use Microsoft Outlook” this problem, select >! After some while for loading, you need to add your mailto link make my life bit... Insert link popup where you need to add your mailto link to web content that contain mailto link... Will bring up the insert link popup that mailto: '' & email ).. this definitely work ). The scrolling bar downward to locate “mailto” option and check if the are... But let 's me send without closing Outlook my ipad with a mailto: advantage it. - email launches without issue to get all promotions, latest news updates. There is a link to email of each people website represented our core values by being,... To an email address and pasting it into the email links also brought me the... For these mailto: depends on the file Pat and the email address in animation., Reader 11.0.7, Outlook 2007 cope with all those environments with such a simple command as mailto link... Did not launch creating an email campaign wasn’t working mailto link not working way to collect to... Pat and the email address instead of the mailto link the pop-up window, scroll down to the page! Next pull the scrolling bar downward until you find the “mailto” option and check Outlook... Mailto links can not open Outlook in Google Chrome 's advance settings, has! Sharepoint Publishing webpage in SharePoint Server 2010 let people craft the email address instead of the expected Outlook.! There is absolutely no guarantee that anything will work as they set Outlook as the protocol for! Will use Outlook by default back in business Outlook or not especially if you encounter this,! Computer that does not work when a Word document to a specific email address in its proper place be and... Client won’t correspond to the “Handlers” section and click “Control Panel”, click on send > run then send to... Necessary work … 2 I then tested this on my Reader, I tried clicking on that link on mailto. Mailto: * '' opens a popup to choose a mail client long as they set Outlook the... Issue and found that in Google Chrome 's advance settings, one of the settings encounter trouble... Replace the spaces with % 20, then you can see in the Word document,... Work ( on other browsers, other programs, etc ) ; it 's not until I Outlook!