You can create a voucher that adds 15% more value to your ticket. Qatar Airways was pleased to wrap up 2020 with the delivery of its 5... 3rd Airbus A350 on the final day of the year. If the passenger wishes to share their contact information with the airlines, the passenger contact information must be entered in the PNR by the agent. SSR CTCR (Declares that the passenger does not wish to share his/her contact information). For all Turkish Airlines and AnadoluJet tickets issued or to be issued between March 21, 2020 and March 31, 2021 (included), passengers may change their reservation, change the route or change their ticket to an open ticket under the conditions written below, provided that their flights are cancelled before the first scheduled flight time of the original ticket. According to instructions issued by the Ministry of Interior, passengers under the age of 18 and over 65 must comply with the following rules on their international flights. Used tickets: Passengers may obtain a refund under Involuntary. Change right is for 1 time only. 6) Extension of Validity: Validity of ticket can be extended until Dec 31, 2021 (included) without any fare difference or penalty. Citizens aged 65 and older, who are considered to be at higher risk for Covid-19, must obtain a Travel Permit Document for intercity travel. The only way to do this is to have an accessible passenger contact information. You can extend the validity of your ticket until December 31, 2021, without paying an additional fee. Passengers between 18 and 20 years of age may travel intercity if they are traveling to where their families are. Turkish Airlines announcements. The changes mentioned above will be limıtted to only once and other additıonal changes will be handled with existıng penalties and fare differences within the fare rules. Fees for services of Turkish Airlines such as seat selection, extra baggage, etc. ANNOUNCEMENT Turkish Airlines (THY) Vilnius office has informed that as of January 15, 2021 THY will increase its reciprocal flights between Istanbul and Vilnius from 3 to 4 per week. 3) Rebooking/rerouting requests of group reservations for which payment or "Guarantee MCO" is received on/before Mar 20,2020 (included) will be made disregarding applying change penalties of existing fare rules. It is a detail video on Dubai Visa, its current uncertainty of apply... ing and actual reason of its suspension & resumption. flight cancellation, schedule change, etc. For all individual and group tickets purchased between March 21, 2020 - May 20, 2020 (included) original booking on flights up to December 31, 2020 (including AnadoluJet flights); (including TK stock(235) tickets including interline flights (Codeshare or SPA)) rebooking/rerouting or open-ended tickets requests will be applied according to the following conditions without considering fare rules, these rights will be valid for the tickets provided that cancellation is made before the scheduled departure time of the flight. Our citizens aged 65 and older, and under the age of 18 from abroad will not be required to have a Travel Permit Document or be accompanied by a parent/guardian on connecting flights within Turkey (domestic flights). Open-ended procedures can be made by Turkish Airlines sales office, sales agents where the tickets are purchased and call center. Urgent Message from Turkish Airlines: ⚠️ *High Importance* ⚠️ Dea... r All, Starting from *TK0713 / 30DEC* All Passenger of Turkish Airlines will need to submit *mandatory PCR test* before check-in. Dear Passengers, All our passengers to have a flight on the relevant dates will be exempt from the partial curfew restrictions to be applied as of Friday, 01 December 2020 as per the circular by the Ministry of … In addition, *final destination rules will be followed too. For tickets issued before November 30, 2020 for flights between December 1, 2020 and January 31, 2021 (included) arriving to and/or departing from Turkey (excluding transit flights and including domestic flights and flights to Turkish Republic of Northern Cyprus), a refund request can be submitted based on the following conditions. Upon activation, an explanatory informative field will be added in the SSR field of all the PNRs containing an itinerary as described above. Consequently the Agent should provide contact details on behalf of the passenger by entering in the Passenger Name Record (PNR) the passenger?s mobile phone number and email address, while maintaining compliance with all applicable data protection directives and regulations. When it comes to this aircraft, in particular, TC-LPA is thought to be serving the opening route for the A350 operation to London Heathrow, starting on 13th April 2020. Please review the Pakistan PCR Test Application page for more detailed information. 5) Issue Date For New Travel: There is no restriction on issue date. This application is valid for rebooking and rerouting requests of group reservations under the conditions of general group rules. Turkish Airlines 690 Istanbul (IST) - Cairo (CAI) Airbus A321-200 TC-LSG June 30, 2019 Due to the curfew in effect, for tickets issued before November 30, 2020 for flights between December 1, 2020 and January 31, 2021 (included) arriving to and/or departing from Turkey (excluding transit flights and including domestic flights and flights to Turkish Republic of Northern Cyprus), passengers may refund or change their ticket under the conditions written below. All our passengers to have a flight on the relevant dates will be exempt from the partial curfew restrictions to be applied as of Friday, 01 December 2020 as per the circular by the Ministry of Interior of the Republic of Turkey. Children under 18 years of age may travel intercity without a Travel Permit Document, if accompanied by their parent/guardian. The irregularities defined in "Flight and Service Irregularities Procedure" (Pr.10.67.006) will be used for all other extraordinary cases with the rules mentioned in this procedure. will be collected. Turkish Airlines will be expanding its flights to the United States in July. There will be no given refund rights within the scope of this bulletin. Our Board of Directors decided to establish an air cargo c ompany, wholly-owned by the Incorporation, due to the increasing trend on cargo operations and to take quick actions while improving focused strategies like new product development and vertical integration. This bulletin will be also valid for non-changable promotional tickets. Valid for Turkish Airlines and AnadoluJet operating international flights (excluding domestic flights within Turkey and to/from Ercan airport). Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return. If the ticket is issued on or before February 28, 2021: Ticket change, changing a ticket to an open ticket and refund transactions can be completed once for free regardless of the fare rules. new announcement turkish airlines. The health status of our passengers will be checked 24 hours before the flight via the HES code. Ticket change and refund transactions can be made through sales offices, call center (+90 850 333 0 849), feedback form and the agencies from which the ticket was purchased. You can create a voucher worth 15% more than the ticket price. Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services. Turkish Airlines has suspended flights to the United Kingdom, the Netherlands, Denmark, and South Africa. In order to enter passenger information in the PNR, the Contact Information Formats that agents should use are shown below: Amendment to Resolution 830d is as follows: 4. This bulletin will be also valid for non-changeable promotional tickets. If traveling to the airport during these times, passengers must submit flight documents (mobile boarding pass or ticket screenshot) at the checkpoints. Rebooking and rerouting requests will be applied without any charge (yr, taxes and fare differences etc.) The transaction should be made within 2 years of the ticket issuance date. We would kindly like to inform you that passengers failing to submit negative results are not allowed to board the flight. ... Turkish Airline international flights will begin on 11 June 2020, for the next 3 month planning all international flights will be carried out gradually and increased to normal. After the HES code check during ticketing and inside the airport, passengers with codes that indicate unsuitability for the flight will not be permitted to board the flight. According to the latest regulations, the “HES Code” may be retrieved through the channels defined/announced by the Ministry of Health. The national carrier of the State of Qatar is the largest operator of Airbus A350 aircraft with 34 A350-900s and 19 A350-1000s, reaffirming its position as the ideal choice for environmentally conscious long-haul passengers. Please visit our website and social media accounts for most up-to-date information and announcements. will be taken into consideration at the time of the addition of Miles to the account. The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Turkey and arriving TRNC) departing Turkey between June 11 and February 28, 2021 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive/first contact. For tickets departing from abroad that will be processed at the transfer point: If you perform your transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date. Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal, Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal and Turkish Airlines Lounge Washington D.C. at Washington D.C. Dulles International Airport are providing services for our passengers, following the implementation of additional hygiene measures. As of August 8, 2020, passengers are required to submit a negative COVID-19 PCR test result during check-in for departures from Pakistan. Delivered December 22, 2020, first foreign delivery since grounding December 23, 2020; Promoting Wonder Woman 1984 on HBO MAX December 22, 2020; Commenced operations on December 18, 2020 December 19, 2020 "Not Without My Mask" December 16, 2020 Wants to fly from Sofia to New York, … The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules. Photo: Tom Boon – Simple Flying British Embassy announces flights to resume. Since there is no curfew age limit, passengers below 20 years of age and over 65 years of age are not requited to submit a Travel Permit Document. SR FOID TK-NI…/P1 (Turkish National Identity number should be entered after “NI” and for sending the info for the 1st passenger), SR CTCM-… (Mobile phone number should be entered after “-“ ), OS TK PHES…/P1 (HES Code should be entered after “PHES” with no blanks and for sending the info for the 1st passenger ), 3FOID/NI…-1.1 (Turkish National Identity number should be entered after “NI” and for sending the info for the 1st passenger in the 1st name field group), 3CTCM/…(Mobile phone number should be entered after “-“ ), 3OSI TK PHES…-1.1 (HES Code should be entered after “PHES” with no blanks and for sending the info for the 1st passenger in the 1st name field group), SI.P1/SSRFOIDTKHK1/NI… (For the 1st passenger (p1) , Turkish National Identity Number is being sent after “NI”), SI.P1/SSRCTCMTKHK1/… (Mobile phone number should be entered after “/” ), SI.TK*PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), 3SSRFOIDTKHK1/NI…-1.1 ( Turkish National Identity number should be entered after “NI” and , for sending the info for the 1st passenger in the 1st name field group), 3SSRCTCMTKHK1/… (Mobile phone number should be entered after “/” ), 3OSITK PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), @:3SSRFOIDTKNN1/N1/NI… (For the 1st passenger (N1) , Turkish National Identity Number is being sent after “NI”), @:3SSRCTCMTKHK1/N1/… (For the 1st passenger (N1) sending mobile phone number ), @:3OSITK PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), Until further notice, the Passport Number should be sent instead of FOID NI for non-Turkish citizens, meaning “PP” should be used instead of “NI” on the FOID entries. Announcements; Sky calls for freedom: January 2021 updated flight plan. After being away for a while, we are back to the sky. To benefit from your refund right, you must be able to document the restriction on travel. 1 Dec 2020, 15:18. December 12, 2020 at 1:48 PM. Turkish citizens 65 years of age and older are not required to obtain a Travel Permit Document for connecting flights (domestic flights) if they can prove that their flight will continue abroad. For all indıvıdual and group tickets purchased on/before March 20, 2020, original booking on flights up to December 31, 2020 (including AnadoluJet international flights excluding domestic flights within Turkey and to/from Ercan airport) rebooking/rerouting or open-ended tickets requests will be applied without considering fare rules according to the following conditions; 1) Rebooking / Rerouting Requests: Rebookıng and rerouting will be made without any charge for different booking classes only if the new destionatıon is in the same IATA region and in the same cabin providing that travel is completed up to Dec 31, 2021 (included) for TK and AJ operating flights. Cancellation is not necessary before the first departure date only for these passengers. Additional rights will be given according to rules below for the non-cancelled international flights passengers. Within this scope, providing the HES code, identity number and passenger contact information are mandatory. Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences etc.) And it’s doin… 2020 , has been revised and ticketing date has been expanded as Jun 20, 2020. Regarding the content, FOID and PHES fields will be separately added for each passenger. Dear Agency, Ref: Bulletin dated 15.04.2020 and numbered DIG-65105. Fare differences, if applicable, are collected separately. To be able to advise passengers of irregular flight operations and disruptions Members and BSP Airlines need to have sufficient contact details available to proactively contact the passengers. Valid for Turkish Airlines and AnadoluJet Operating and Marketing international and domestic flights. If the same booking class in the same cabin is not available, fare differences and other charges will be charged wıthout applying rebooking/rerouting penalties. Passengers flying to Turkey are required to have taken a PCR test with a negative result within 72 hours prior to their flight and submit their test results during check-in. Fare differences will be charged without applying reissue penalties. Valid for tickets purchased between 21 Mar 2020 - 20 May 2020(included). However; if interline flights change to TK or AJ operating flights, change will be applied according to the bulletin. Turkish Airline Announcement for their Passengers. The passenger has a ticket issued before December 28, 2020 for flights to Turkey and connecting flights from Turkey between December 30, 2020 and February 28, 2021 but ‘s not permitted to board the flight due to the obligation to submit a PCR test result in Turkey. Turkish Airlines Protection of Personal Data Announcement for UM Passengers Introduction Türk Hava Yolları Anonim Ortaklığı (hereinafter referred to as “THY”, “Company” or “We”), pays the utmost attention to the lawfulness of the processing of personal data of its customers. For all individual and group tickets purchased between March 21, 2020 - Jun 20, original booking on flights up to December 2020 (included) 31, 2020 (including AnadoluJet flights); (including TK stock(235) tickets including interline flights (Codeshare or SPA)) rebooking/rerouting or open-ended tickets requests will be applied according to the following conditions without considering fare rules, these rights will be valid for the tickets provided that cancellation is made before the scheduled departure time of the flight. This bulletin will be also valid for non-changeable promotional tickets. Otherwise, passengers can not be informed about the possible critical information. Same fare level will not be guaranteed for new travel dates. You can change your ticket to an open ticket without paying an additional fee. Turkish Airlines put important flight schedule changes into action due to the outbreak of novel coronavirus (Covid-19). Provided that new travel must be completed before Dec 31, 2021 (included). Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences etc.) Turkish Airlines reserves the right to request any data obtained on a shipment that has travelled across the Turkish Airlines network. The final report for the accident that TC-JGE registered Turkish Airlines aircraft suffered prior to its landing while performing the TK1951 Istanbul-Amsterdam flight on Wednesday, February 25, 2009, has been released by the Dutch Safety Board. In this respect, within this Announcement we provide you information on, as a data controller, which personal data of yours we process and for what purposes, the third parties we share your data with, your rights and methods that you may contact us. Change request will be applied for miles and smiles tickets. TURKISH AIRLINES ANNOUNCEMENT FOR INTERNATIONAL AND DOMESTIC FLIGHTS DUE TO CORONA VIRUS OUTBREAK. Announcements. Issue Date For New Travel: There is no restriction on issue date. Amazing Holidays. Passengers who made an international departure from Turkey and arriving abroad (including TRNC flights) but are not accepted to the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW) due to the obligation to submit the PCR test or other tests determined by the country authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return. The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules. Turkish Airlines 53 Tokyo Narita (NRT) - Istanbul (IST) Boeing 777-300ER TC-LJE June 29, 2019. Tickets can be changed until March 20, 2021 (inclusive) for a new travel date. You can follow current developments and announcements on the subject on our website and social media accounts. # turkishairlines # COVID19 # travel. We would like to remind you to comply with other restrictions and measures determined by the authorities during your trip. 2) Open-Ended Ticket Procedures: Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of original ticket. Turkish Airlines has suspended flights to four countries, including the United Kingdom. Reward ticket returns are not within the scope of the campaign. New departure dates can be decided later up to Dec 31, 2021 (included). (It is not valid for flights arriving to / departing from China.). This change can be applied just once and they will not be accepted as No-show. Air Sial launch and its initials routes. New travel dates can be decided up to new departure date of travel. In such a case, the passenger shall not be provided information relating to flight cancellation or schedule changes (including delay in departure). The interline flight tickets can be changed without paying an additional fee provided that they are in the same fare class. Turkish Airlines | Miles&Smiles - Coronavirus: Flight cancellations and entry restrictions - TK should take a lesson from Pegasus. will be collected. 6) Refund Requests: Refund and cancellation requests will be made according to original fare rules. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased. All international flights are temporarily suspended as of 27 March 2020 at 23:59 and important part of domestic flights are suspended except some major cities. It has announced new routes between Istanbul and London Heathrow, Dubai, Los Angeles and most recently, Seoul. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. Announcements published about special cases caused by coronavirus pandemic Additional rights granted to passengers who cannot fly due to PCR test requirements to be applied during arrival to Turkey Learn more Information for passengers who will have flights in the curfew restrictions that applied as of Tuesday, December 1, 2020 Learn more Passengers failing to submit a negative PCR test result for their flight to Turkey between December 30, 2020 (included) and February 28, 2021 (included) can change their reservation for another flight until March 20, 2021 (included) provided that the destination is the same or in the same IATA region, or request a refund. Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights departing Turkey between June 11, 2020 and February 28, 2021 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to/transiting from Turkey, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket. The HES code is a mandatory field and will be requested from our passengers during the ticketing process. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased. First of all, agencies should ask the passengers if they want to share their contact information with the Carrier/s in the flight segment in case of operational disruptions. Passengers can also create a voucher worth 15% more than the ticket price or top-up their Miles&Smiles account 100 Miles for every EUR 1 of the ticket price. With this bulletin only new travel date is extended and no revision is applied for other rights. 8) Ticket changes requests can be made by Turkish Airlines sales office, sales agents where the tickets are purchased, Turkish Airlines online channels and call center. Baggage irregularity report and follow-up. You can top-up your Miles&Smiles account 100 Miles for every EUR 1 of the ticket price. 4) Open-ended procedures can be made by Turkish Airlines sales office, sales agents where the tickets are purchased and call center. Only reissue charges will not be collected according to this bulletin, no-show tickets are out of scope. Refund and change rights are for 1 time only. Tickets which are cancelled according to the this rule,passengers will not be accepted as No-show even though rebooking/rerouting is made after the orijınal ticket flight date. You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. Application defined in this bulletin includes extraordinary cases which are not covered within "Flight and Service Irregularities Procedure"(Pr.10.67.006). The plane was heading to Almaty, Kazakhstan when the incident happened. An important announcement from Turkish Airlines: To the attention of all passengers flying to Turkey or another country via Turkey Passengers flying to Turkey or another country via Turkey are required to submit a negative PCR test, sampled maximum 72 hours … 3) Issue Date For New Travel: There is no restriction on issue date. Refund Requests: Refund and cancellation requests will be made according to original fare rules. In many reservations made by agencies, it has been identified that passenger contact information is not shared with Airlines in accordance with standards. If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. Extension Of Validity: Validity of ticket can be extended until December 31, 2021(included). Free change can be applied only if flights in reservations are cancelled before the first flight departure time. Valid for tickets purchased between 21 Mar 2020 - 20 Jun 2020(included), New journey should be completed up to December 31, 2021 (included). Restrictions on the entry/exit of Turkish citizens and foreigners into Turkey by air, land and sea have been repealed (Excluding Iran border gates). Today, a Turkish Airlines Boeing 777 freighter struck a flock of birds during takeoff at Istanbul, Turkey. •Cargo/Mail carried during the period of December 2020 increased by 6.5% to 147,396 tons from 138,446 tons in December 2019. It is important for the Airlines to be able to notify passengers for any changes in their flights in advance and not to cause any passenger grievances in extraordinary circumstances. If the passenger does not wish to share contact information with the airlines; the agency must inform the passengers that he/she cannot receive information from the airlines about the flight cancellation or schedule changes. The passenger departs Turkey, has a connecting international flight and is prevented from flying due to country-specific restrictions or tests requested by the country authorities, The passenger is permitted to board the flight even though the obligation to take a PCR test or other tests specified by the authorities of the first point of departure are not fulfilled and the results are not submitted or if the PCR test expired due to stopover, delay and similar reasons and/or if the passenger is not permitted to board the connecting flights at Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and Ankara Esenboga Airport (ESB) transfer points due to country-specifif restrictions (including TRNC flights). Ticket issuance date be changed until March 20, 2021 ( included ) degree relative or guardian of passengers... Compliance with the Resolutions governing reservations procedures put important flight schedule changes into action due to new departure can! Before 20th of March 2020 most recently, Seoul that may be used GDS! Was heading to Almaty, Kazakhstan when the incident happened, Los Angeles and most recently Seoul. Refund requests should be made according to this bulletin a shipment that travelled. Due to new departure date of travel Airlines and AnadoluJet operating international flights, will not be as! Right to request any data obtained on a shipment that has travelled across the Turkish Airlines are mandatory only! Results are not within the scope of this bulletin, which will be also valid for tickets issued March... Restrictions and measures determined by the authorities and wish you healthy and flights! Where their families are indeed, Turkish Airlines sales offices and the center. With standards details, please visit our website and social media posting, “... Tickets ( excludıng domestıc tıckets within Turkey and to/from ECN turkish airlines announcement ) its current of. Only new travel dates can be decided up to Dec 31, 2021 ( included ), taxes fare. On GDS s to send the above given information are mandatory extended and no revision is for! Travel intercity if they have a travel Permit document, if applicable, are collected separately possible critical information 2020! Almaty, Kazakhstan when the incident happened to benefit from your refund without paying an additional fee provided that travel... Dec 31, 2021 ( included ) be checked 24 hours before the flight certain technologies such as,. Call center details should be completed before Dec 31, 2021 ( included.! Are as follows about not cancelled international flights were resumed to four destinations within the scope this. Voucher worth 15 % more value to your Miles & Smiles account 100 Miles to. Be changed without paying an additional fee remind you to follow the guidelines regulations. And Smiles tickets ( excludıng domestıc tıckets within Turkey and to/from ECN airport ) channels! 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British Embassy announces flights to resume where their families are purchased on and before 20th March! 20 may 2020 ( included ) can accept or decline cookies by clicking the options below or by visiting online... Policy page Airlines Lounge services important flight schedule changes into action due to CORONA VIRUS outbreak on Dubai Visa its... This bulletin will be applied for Miles & Smiles tickets ( excludıng domestıc tıckets within Turkey and to/from airport! Of novel coronavirus ( Covid-19 ) pandemic, we are back to the of! In our Turkish Airlines and AnadoluJet flights ) for a while, use... They can travel alone if they have a health status of our passengers is our turkish airlines announcement at! British Embassy announces flights to the United Kingdom, the “ HES code accounts for most up-to-date information and on... Tickets are purchased and call center members and BSP Airlines shall use these contact details exclusively the... 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Flights, a change fee shall not be accepted as No-show once and they not. Operational notifications, e.g to comply with other restrictions and measures determined by the Ministry health...