The easiest way to do this is by saying "Alexa, discover my devices." Restart the Alexa app via its Settings menu and then relaunch the app. I have checked the network and it is on 2.4 GHz and I have enabled skills in Alexa and Alexa find the device but still can't manage the devices. Alexa says Philips Hue devices unresponsive. If your Wi-Fi is down, reset it and see if that gets Alexa responding again. This is a simple, basic troubleshooting step, but it's worth it to make sure. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. Choose Light as the device type. When the message comes up you can not see the current state of the device. Tap on Your Skills. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Archived. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Make sure your Echo has power and internet access. Another low-tech tip is to move the Echo closer to where you're speaking. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Not anymore. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the âPhilips Lightingâ skill) are âunresponsiveâ. This is usually caused by a third-party integration, which adds your Hue bulbs again. Check what Alexa heard. Make sure the Alexa-enabled device is in Wi-Fi range. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. Multi-room audio lets you control music playback on Echo speakers. The app version is on my Samsung S5 and is version 1.23. Go to Alexa app > Devices icon in the button right > Plugs – Look for plugs (Most likely to be named as First Plug or Second Plug) Name your Echo devices accurately. https://www.amazon.com/product-reviews/B01LWAGUG7/ref=cm_cr_arp_d_viewopt_srt?sortBy=recent&pageNumber=1. Harmony hub, Ring and Yamaha Multicast. Learn More. Check the Echo device's software version and update it if necessary. Move it closer to the router and away from walls, metal objects, or other possible sources of interference. Sometimes you issue a voice command, but Alexa and your Echo don't respond or respond with something like, "Sorry, I don't know that one," or "Sorry, I'm having trouble understanding you right now. Make sure your Alexa-enabled device is in Wi-Fi range. When all else fails and your Alexa app still isn't connecting to Wi-Fi, reset the Echo to its original settings, and see if this gets things connecting again. If you're not speaking clearly, Alexa may seem baffled by your voice command. See if rebooting your modem and router fixes Alexa's Wi-Fi connectivity issues. Turns out the skill wonât link unless I press the button on the Hue2 hub which isnât mentioned anywhere. 2. See if this solves your calling problems. The smart card resource manager service runs in the context of a local service. Make sure your Bluetooth device is fully charged and close to your Echo device when you're pairing the two. Wait for your smart light to populate within the WiZ app, then tap Finish. Make sure you've set up a smart home device group. Restart the Alexa-enabled device. If all else fails, try resetting the Alexa-enabled device back to factory defaults to fix the issue. Alexa says Philips Hue devices unresponsive. Alexa can only detect Alexa-enabled smart devices. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". I assumed bulb blown. Alexa typically sits around completely dormant until called upon with the wake word (Alexa, Echo, Amazon, Computer). Alexa app says “Device is unresponsive” Question. The instructions may vary depending on your device, but they should be roughly the same. After switching channels, try streaming music again. After all that things are working again. Harmony hub, Ring and Yamaha Multicast. Alexa devices use a USB power â¦ This way, whenever you request music, only the designated Echo responds. Smart lighting is a great place to start in building your smart home. The app version is on my Samsung S5 and is version 1.23. Move it closer to the router and see if this solves the problem. Make sure that your Bluetooth device uses a supported Bluetooth profile. You might not have one of the Smart WiFi LED bulbs. Copyright 2019 Merkury Innovations. The Smart WiFi LED bulbs do use WiFi and thus can be setup without a hub. Restart the Alexa app on your phone. Find the skill's exact name, and then try again. Download the manufacturer's companion app for your smart â¦ Anyone else having this problem or know how to fix it? Make sure things are labelled 'light', 'heating' and so on. The cord is stuck behind my nightstand and itâs hard to reach. Unpair and re-pair your Alexa device and Bluetooth device. And of course, rebooting your Router and the connected Hue Hub is always the next thing to try. 1. There could be voice-recognition glitches or problems with your Amazon account setup. Alexa, Make My Home Network Smart with D-Link. This is because an underlying problem with Alexa and Alexa-enabled devices can cause several issues. Tricia Goss has been a writer and editor for 10+ years. Note: Some manufacturers listed may not be available in all countries. Common issues found with Lutron Caséta switches and dimmers include light bulbs not functioning correctly, Caséta not connecting to Siri, and the Smart Bridge not working. Last night I noticed that Alexa canât control my Philips Hue lights by scene or group. Make sure the skill is enabled. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. If necessary, re-enable the skill and see if this solves the problem. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. Restart the Alexa app on your phone. If your smart plug has a red blinking light. If there's already a group set up, try deleting it and setting up a new group. Update the software version on your Echo. Get the Latest Tech News Delivered Every Day, How to Fix Alexa Not Responding to Voice Commands, How to Fix Alexa Playing Music on the Wrong Device, How to Fix Alexa Not Operating a Specific Skill, How to Fix It When the Alexa App Says the Echo Is Offline, How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', How to Connect Amazon Echo to Your Sonos Speakers, How to Connect Alexa to a Bluetooth Speaker, How to Fix Alexa Multi-Room Audio Not Working or Unreachable. â¦ Input your Geeni account username and password. This may help minimize Wi-Fi disruptions on the 2.4 GHz band. 5 things to consider before installing smart light switches. The app allows me to change the color contrast of the smart â¦ Try reboot the device and re-discover on Alexa. After a few second your Geeni devices will be displayed under smart home in the Alexa app. Anyone else having problems with all devices in the Alexa app becoming unresponsive. AR-110 Press question mark to learn the rest of the keyboard shortcuts, https://alexa.amazon.com/spa/index.html#appliances. A simple software glitch may be the problem. Check for device or setup issues. Just got my first smart light which works with Phillips Hue. @AnimeshBote I am using a sort of virtual devices, too. If Alexa isn't responding properly, there are some easy fixes to try. Move it closer to the router and see if this solves the problem. This is a problem with app to Alexa connection. If Alexa can't seem to stream music from Spotify or another streaming service, it's often a bandwidth or Wi-Fi connectivity problem. I had to discover devices again to get it to work. Control Your Smart Home With the Alexa App for Android, How to Get an Amazon Echo Show Up and Running, Make sure your Echo has power and internet access, Make sure the Echo's microphone is turned on, Make sure your smartphone and Echo are on the same Wi-Fi network, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults, Make sure you've set up a smart home device group, Make sure the right Echo is set as your preferred speaker, Make sure your Alexa-enabled device is in Wi-Fi range, Make sure your contact information is correct, Make sure your smart home device is compatible with Alexa, Make sure Alexa and the Bluetooth device are properly connected, Make sure that your Bluetooth device uses a supported Bluetooth profile, Unpair and re-pair your Alexa device and Bluetooth device, Make sure you're calling the skill by the right name. When you add more LIFX to your home, you may quickly add them to Alexa for voice control. This simple action may restore Alexa control to your Smart Device. - I even got a notification in the Alexa app that it found the Hue now ... which I have not seen before the update of the app ... the notifications on my Android 9.0 phone, say something like: "New light found, named XXXXXXXX, to control it say ..... ", "New light found, named YYYYYYYY, to control it say ..... ", "New light found, named ZZZZZZZZ, to control it say ..... ". I can use the names of the individual bulbs, but nothing else. To resolve most discovery issues with your Amazon Smart Plug, try these steps. There are two different ways I can control the bulbs, through my Android phone with an app and with my Amazon Alexa. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. Alexa skills are like voice-driven apps within the digital assistant. The devices still respond to voice commands. Alexa can make calls only when you've set up your contacts correctly. Verify that the device still responds to commands through the Feit Electric app. Your Alexa-enabled device might not be in the Wi-Fi range. I now enabled the Alexa Hue skill again, and everything is back normal and just works. Whether your hands are full, youâre fumbling to find the light switch, or you want some peace of mind while away, Alexa is there to help â just say âAlexa, turn on the lights.â Pairing Philips Hue with Alexa lets you light your home your way. Restart the Echo. There are no LED's lit or blinking on the earbud.Earbuds are not power on ; What does it mean when the red standby light on my TV is flashing? Restart the â¦ Whatever the cause of your Alexa and Echo miscommunication, some easy troubleshooting steps will have them back in sync in no time. What Is the Amazon Echo Input and How Does It Work? See if Alexa can respond to your commands. Did one of the bulbs in your Philips Hue smart lighting setup become âunreachableâ? Unplug and re-plug the Smart Plug. Still no joy. Why does the deviceâs status Show âOfflineâ on Alexa? As I stated above the app works with the switches but no longer with Alexa since the update. Does the Smart Home system work without the hub? If you are having trouble connecting the smart device to Alexa please reference this video or guide. Go to Amazon's Alexa page and try to complete the setup there. I am emulating a real device via API. Many of these troubleshooting steps overlap from one problem to another. Alexa says itâs unresponsive. 1. Register in Alexa & login into app. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. Things can get messy when you end up with duplicate lights in your Alexa set up. Restart your modem and router and see if this gets your music streaming again. Disable and re-enable the skill. Did you find any â¦ Reduce Wi-Fi congestion. Check your Alexa voice history. Check that your Alexa device and the Alexa app have the latest software version. Thre are several reasons why Alexa and your Echo device might not be working together properly. Last night I noticed that Alexa canât control my Philips Hue lights by scene or group. Amazon Echo devices can take the place of a home phone. You may be attempting to add a new smart home device, but Alexa can't detect it. If necessary, restore your internet connection and then try calling again. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. Someone told me I should try discovering my devices again and that worked, though I had to press the button on the Hue 2 hub first. Read the edits of my comment. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Make sure your smartphone and Echo are on the same Wi-Fi network. Go to the iTunes App Store or Google Play and see if there's an updated version available. Update the Alexa app on your iPhone or Android. Choose discover devices. For example, if the Echo in your kitchen is named after its location, you can say, "Alexa, play Coldplay in the kitchen.". Tap on Skills & Games. Once disabled, tap on Enable to Use â¦ However, there â¦ The microphone is turned off if you have a solid red light ring or bar instead of a solid blue one. Close. A simple restart may fix Alexa and the Echo's Wi-Fi connectivity issues. Now, with D-Link smart â¦ To check if Smart Card service is running. Thanks to one of the comment and your post! If it's orange, the Wi-Fi connection isn't working properly. Alexa App is Slow or Unresponsive; Alexa App OS and Software Version Compatibility; Download the Alexa App; Sign Out of the Alexa App; Turn Alexa Phone Notifications On or Off; Use the Alexa App on Computers ; What is the Alexa App? See if Alexa can recognize your smart home device. Posted by 1 year ago. 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