Use Siri voice commands to unlock your door. The Kwikset Premis will let you unlock your home door just by having your phone in your pocket. Read honest and unbiased product reviews from our users. They still work flawlessly through HomeKit but need the app to add PINs and change other settings. We will see if they fix this issue. *Yes I have an Apple TV 4K with sleep set to never. It is simple to install and use, has a decent app and provides most of the features you will probably need. As soon as HomeKit changes the name it disappears and can no longer be controlled in the Kwikset App itself. Companies with the software act together don't behave like this. I sleep all my ATVs and never had a HomeKit issue. Click the app's icon again. The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. Thank you! Find helpful customer reviews and review ratings for Weiser (by Kwikset) Premis Electronic Touchscreen SmartKey Deadbolt Lock, Works with Apple HomeKit, Siri Voice Control, Apple TV. If you like the design of Premis, but aren't an Apple user or do not require a HomeKit-compatible lock, Kwikset offers SmartCode 915 (standalone) and SmartCode 916 (Zigbee or Z-Wave) smart locks that use a similar design. Once that is done, then you can use the app again after going through the setup procedure AGAIN. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. I have the kwikset premis smart lock and am using 4th gen Apple TV as a hub and the lock is not responding either in the Home app or the kwikset app, the number pad works fine but can’t monitor it. There is a workaround that will allow you to get into the lock (when in physical proximity) and enter codes. I understand about the lack of updates but if it wasn’t broken no need to fix it. I have done everything I can to try and resolve this (resetting the lock completely, new batteries, etc). You then re-add it to the Kwikset App and let it re-add into HomeKit (you have to totally start all over). I have this same issue. So you can create an IFTTT for when a door is locked or unlocked but you cannot create one to lock or unlock a door. This is the same issue with both the Kwikset version of the app as well as the Weiser version (no surprise there). Please do the same, so that they are aware. The thing that breaks it is if you change the name of the lock in HomeKit (in iOS 13+). I have done this and yes the app stays connected/synced with the lock for longer, but in my case, after about 12 hours it lost it again. The Kwikset Premis app has been on version 1.1.1 since February 2017. Someone else said they removed then re-added the locks and they showed in the Kwikset app. We will update you whenever we have any further information. Doubt it will ever be able to be fixed without removing it first. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Unlock door. If it is indeed a Bluetooth proximity issue, plugging in an ATV 4 closer to the lock should indeed fix the issue. The Apple TV brings Siri, apps, and mirroring features to your TV. - Take the cover off the lock via the two Phillips head screws on the side. I can't add users or change code to my own door, how embarrassing/insecure is that? So the Kwikset Premis App is working consistently for me *now*. Think it’s a renaming issue and iOS 13.x. Premis App v1.2 is available for download from the App Store starting Dec. 30th to address current iOS 13 issues. Kwikset Premis Touchscreen Smart Lock Lifestyle If it is not already on, simply tap the on-off switch to turn it on. Still an issue. This setting can be managed from within the Premis App … By using our Services or clicking I agree, you agree to our use of cookies. Please also make sure to update your device to the latest version of iOS 13. Everything was working just fine on iOS12. For now, we ask that you please use the HomeKit app to control your lock. Click the app's lock icon in. Developer versions of iOS13 were available for months, there’s no excuse for Kwikset/Weiser to have not tested and fixed their app! It is available in Satin Nickel and Venetian Bronze. When I’m in the home, it seems to work 90% of the time to lock and unlock. - Open the Kwikset Premis app on your iPhone and setup as a new lock. Premis is now locked. Submitted my own ticket to kwikset about that issue too. We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. ‎Download apps by Kwikset Corporation. I thought it had to be always on. The lock still appears in HomeKit but I can’t change access codes or anything now. Started on iOS 13 and persists with 13.1. Yes I have allowed the app to use Bluetooth but it still cannot find them. As of November 26, the outage was resolved, and the cloud and app are now working properly. It's a HomeKit compatible connected deadbolt with a nice touch number pad with well-lit numerals. Premis was designed to work on the Apple HomeKit platform. With a variety of smart lock options, it can be more difficult to pick one that fits your lifestyle than it … You can control the TV using your voice, Apple TV app… Thankfully it’s still under warranty, so I will continue with their customer support until they fix it or refund my money. Yikes. I have the lock on my rental property and in the current state, it’s useless since I can no longer remotely set user codes! Premis offers the convenience of locking and unlocking with Siri® Voice Controls or the Kwikset Premis App, and is backed by patented Kwikset security features. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. - Hold down the "A" button. On November 25, Amazon Web Services (AWS) experienced a major outage, which affected our app and cloud servers. I named it the same as before and when adding a code I added a code and user name that was in it before. I would not expect any fixes. You have to hold down the button on the lock itself for like 30 seconds to FULLY reset it. To get it connected again, have to go into the Apple Home app and delete the lock from there. Use Siri voice commands to unlock your door. I have found the fix. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. Release after the second beep. Kwikset suggests for best results, the Apple TV should be within 40 feet of the lock for remote connectivity. Same here. Received a Kwikset Premis for Christmas. Premis is now locked. I haven’t needed to update any settings yet Soni haven’t verified it myself. Something about iOS 13.x changing the device names. See how the app works! IFTTT will not work, Kevo only provides this actions there are no that. Tweet. Unlike its Z-Wave sibling, it is not also available in brass. - Enter whatever codes you think you will need for the future as you may lose connectivity based upon the experience related on this sub. It will beep once and seven seconds and beep again at 20 seconds. I have no logical explanation for why everything works perfectly now. Cookies help us deliver our Services. Read honest and unbiased product reviews from our users. - Apple Home will have a new lock defined automatically. Hey all, just to update. However if you change the name in Apple’s Home app, it will update it in the Premis app. The lock can also be set to auto-lock after a certain period of time after the last lock operation. View on Amazon . This means HomeKit compatible Kwikset smart locks, like Premis, are ready and waiting to listen to the commands you issue to Siri through Apple HomePod. I assume there's no other way to access the settings on these locks? Kwikset Premis review. Cookies help us deliver our Services. If you're a HomeKit user, the Kwikset Premis is a good, but not great, device. While connectivity is never an issue as August sells a plug to connect to WiFi, everyone visiting our household has an issue with its non-traditional nob… so, I’ve been considering whether to switch to the Kwikset or wait for smart locks to further develop these products for proper “smart” operation. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. It just says no locks found. Log InSign Up. Really annoying. If you need a lock that can work with Apple smart home system, choose Kwikset Premis. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. Check the lock status of their door at any time using the Premis App. When I’m in the home, it seems to work 90% of the time to lock and unlock. The time it takes for the Nest App to load, sync, and update current temperature settings, is also 7 seconds, although after the initial load, each consequent load within a reasonable time thereafter, is around 2 seconds. *Yes I have an Apple TV 4K with sleep set to never. The Kwikset Premis app has been on version 1.1.1 since February 2017. Is Premis the smart lock for you? I told the company about this a few weeks ago. $179.95. Installation is easy and takes less than an hour. I am interested I what you learn as I have an August lock. 2. Update to the app coming December 30th, per company website. Of course, Kwikset provides its own app, too, for more complex capabilities like user code configuration and monitoring. I am experiencing the same issue. My wife is technically clueless and I am obviously several thousand miles away. to unlock Premis. The Kwikset Premis is a lot of things. to unlock Premis. Plus Kwikset recently released a contemporary style of the Premis, so I doubt its being forgotten. The latest design features a simple aesthetic with squared-off edges compared to the previous version. Click the app's icon again. I actually called them and opened a case. - Go into Apple Home on your phone and delete the lock. I have the same issue as well since IOS 13, I keep losing my 4 locks. Sounds like bluetooth to me. However, after I recently got a new AppleTV 4k, I can no longer access the Kwikset Premis lock from outside my home local network. Note carefully though that, like the Schlage, the Premis app is not compatible with Android at this time. It is a lock that not only offers maximum security for your home but also increases convenience and gives you peace of mind. The rep was extremely nice and understanding. Update released today and I can confirm it’s fixed! Pin. I called Kwikset this morning (800-327-5625) and was told the standard Product Bulletin information: "They are working on it." FYI you don't need to have the ATV set to never sleep for this to work. This includes locking/unlocking made manually with the key or thumb turn along with code entries. My Kwikset Premis never seems to work via HomeKit unless you are within 2 or 3 feet of the lock (defeating the whole purpose …. They had a bunch of calls regarding it she said, so hopefully that accounts for something. See how the app works! The other issue is that you can’t change the lock name from the app anymore, it won’t send the new name to HomeKit. Thank you, Kwikset We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. It`s very annoying. order to lock Premis. Share. Wait, you let your Home Hub ATV sleep and it works fine? I have a feeling that because the Premis is Bluetooth, it loses connection with the AppleTV? Please provide us with your best contact number that way we can go ahead and contact you if needed, we apologize about this inconvenience and appreciate your patience. Press J to jump to the feed. We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. Would taking my old Apple TV 4th Gen, plugging it in closer, say to the room next to the kitchen where the lock is located would help? "Some settling occurred." I suggest everyone else do the same! I'm going to guess that they are having issues assembling a team to fix this as it has been two months since the issue was noted and there has been no progress. Anyone else have this issue?? Use HomePod to Control Premis Smart Locks With HomePod, you can use Siri voice commands to control your smart home, including Kwikset’s HomeKit-compatible smart lock, Premis . The ATV 4th was the answer and has solved all connectivity issues! You need to remove lock then re-add it back. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. Airplay too. Pretty sure kwikset has sunsetted that product line. Find helpful customer reviews and review ratings for Kwikset 99190-002 Premis Traditional Arched Touchscreen Keyless Entry Smart Lock Apple HomeKit Featuring SmartKey Security in Venetian Bronze at Amazon.com. Last update to that app was over 2 years ago. I was able to fix the issue by doing the following: Went to the Kwikset app and added it again. Please note that the lock activity will only update when you are within Bluetooth range of the lock, if you are not connected for remote access. See how SecureScreen™ keeps you safe. I moved on to the August Yale combo and have been very happy. Verify that sharing is turned on for the Kevo app. If there's any further assistance we can provide you, please call our Support Team at 1-800-327-5625. I am having the exact same issue. Full access data is recorded within the app. And it worked and had all of the previous users and now works as expected. Received a Kwikset Premis for Christmas. Sadly, no. The Premis App will hold a rolling 16 interactions with the lock. I hope they fix it soon. For now, we ask that you please use the HomeKit app to control your lock. Don't have a lot of optimism about how long it will take them to resolve the issue, but at least they say they are aware of it. Click the app's lock icon in. See how SecureScreen™ keeps you safe. User account menu. I had it working briefly yesterday but disconnected again today. I reached out to Kwikset support and got this message back: Thank you for taking the time to contact us. By using our Services or clicking I agree, you agree to our use of cookies. 09/13/2016-Important message to Kevo 1st Gen and 2nd Gen owners regarding iOS 10 order to lock Premis. Satin Nickel, 9GED22000-001-US15 at Amazon.com. Frustrating that iOS 13 and 13.1 beta were out for months and they did not test it. Kwikset Premis and Homekit problems I have had a Kwikset Premis lock for about 10 months, and for the most part it has been working fine. Unlock door. Can’t update codes on my lock. It hung up while setting up, after waiting a minute or so I quit the app and went back to it. That's not the case with the Premis -- you can add as many users as needed for free, then monitor all of the comings and goings from the app's activity log. It's also a disappointment. Note the Kwikset Premis ONLY works with iOS and HomeKit. The Smartkey security features let owners assign, reassign, and cancel which hard key works with which Kwikset Premis smart lock. Schlage Connect™ Z-wave(BE469NX) VS Kwikset Premis 99190 – Bluetooth(99190) by auto.home.techs | Nov 18, 2020 | comparison , Smart Lock , Uncategorized | 0 comments Category: × Yes, you should try placing your older Apple TV closer to the lock. Press question mark to learn the rest of the keyboard shortcuts. Press question mark to learn the rest of the keyboard shortcuts. Kwikset Premis has a retail price of $229—slightly more expensive than its Z-Wave-based 916 counterpart. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. 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J to jump to the app coming December 30th, per company website door, how embarrassing/insecure is?. The ATV set to never for taking the time to lock and unlock to hold down the on... Will beep once and seven seconds and beep again at 20 seconds to...