If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete the installation. We accept new and unopened returns for a full refund within 30 days from the date of purchase.To start the return process, please fill out this form here. This part can be found on our website: Try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. 32 ft Plastic Hose. 3/8” x 3/8” x 8mm Metal T-Adapter available here I am missing the wrench from the package. The toilet tank’s water comes from the same water supply as well, but the bidet does not draw water from the tank itself. The LuxeletE890 comes with the smart bidet toilet with remote control (including batteries), t-valve, hose, screw components, and catch plate to complete installation onto a standard elongated toilet. We include all the necessary parts needed for installation. Remove your toilet seat completely to reveal the bolts underneath the twist hinges. 3. Both the normal and feminine nozzles can be used by both males and females. Installing a Toilet Bidet Attachment is a great way to use less toilet paper and gain overall cleanliness in the bathroom. ... [Luxe Bidet Neo 185] Kohler K-4663 Toilet Seat Compatibility Issues. For more information about how the self-cleaning works, please see the FAQ question, “What does ‘self-cleaning’ mean and how does the self-cleaning nozzle on some bidets work?”. For gaps over 1″, please see the FAQ question, “My seat is not sitting flush after installing the bidet. 2 Circular Adjustment Plates with Rubber Gaskets How should I use the teflon tape? You should receive an order confirmation email shortly after placing the order and a shipping confirmation email with the tracking details within 48 hours.If you have your order number handy, you can look up the status of your order here. NEO 185 Mode Setting Knobs are available here Sometimes during installation, your toilet bowl’s fill tube may have been displaced. I have a Brondell Swash 1400 bidet at home and I love it. The Cold Water T-Adapter supplied with a NEO Bidet Kit is 15/16” (7/8”) and it’s the largest T-Adapter we carry. NEO 320 Mode Setting Knobs are available here Please check the nozzle area of your bidet to ensure that the nozzle cap is intact.The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection What can I do? 1/4” x 8 mm Hot Water Hose, 10 ft You should receive an order confirmation email shortly after placing the order and a shipping confirmation email with the tracking details within 48 hours.If you have your order number handy, you can look up the status of your order here. Sometimes air gets trapped in your pipes after installing the bidet. We carry both a metal and plastic version of the 15/16” x 15/16” x 1/2” Cold Water T-Adapter. Please click on your bidet model to download instructions. 3/8” x 3/8” x 8mm Metal T-Adapters are available here. You can view a video about the alternative installation here. Should this accidentally come loose or become missing, it will affect the water flow from the water source into the bidet inlet. I have a tankless toilet. Your order number can be found in the order confirmation email. Test your TPRV once a year 2. We do not share your personal details with anyone. Please fill out this form to contact us directly about the item stuck in transit. The Polyurethane Hoses are equally as strong as the Metal Braided Hoses as all of our parts are made with quality materials, built to last. The bidet extends 4 to 5 inches, when measured from the back of the toilet bowl. Please ensure you choose the correct knob or lever corresponding to your bidet. Will a Luxe Bidet fit my toilet? If you urgently need either T-Adapter, please contact us here. 15/16” x 15/16” x 1/2” Plastic T-Adapters are available, If you urgently need a 15/16” Plastic T-Adapter, please. We recommend that you have at least 5 empty inches between the back of the toilet bowl and the wall. These parts can be found on our website: If it is, try changing the position of the bidet and install rubber bumpers to elevate your toilet seat off of the bidet. The teflon tape is used to thread accessories, helping to prevent leaks. Here is the list of parts included with the Luxelet E890. The NEO 110 is a basic model with one nozzle and one dial, while the NEO 120 has an additional self-cleaning nozzle feature that rinses the nozzles in water after use. It is possible you have a twist-hinge toilet seat, which our bidets can be installed with. You can view a video about the alternative installation here. The bidet extends 4 to 5 inches, when measured from the back of the toilet bowl. We currently do not carry any models which have left-side or left-handed controls, although we may introduce them in the future. The Hot Water T-Adapter does not fit my hot water supply. These parts can be found on our website: I lost the nozzle cap(s) on my unit. Can I use my hot water bidet with just cold water? This is available for purchase on the Accessories page. Register your LUXE Product for extended 2-year warranty. Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. 15/16” x 3/8” Plastic Wrench Please note that all of our parts are made from quality material. Watch our Easy Installation Video. 10 ft Plastic Hose available here The water temperature will be the same as the fresh water temperature. Teflon Tape The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. 3. Yes, as long as you can attach the bidet between the toilet seat and bowl. Why is the hot water hose included in Neo 250 and 320 plastic, and is that safe? NEO 180 Mode Setting Knobs are available here If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete the installation. NEO 110 White 3/8” x 3/8” x 8mm Metal T-Adapter available here If you urgently need a NEO Nozzle Cap, please contact us here. . This part can be found on our website: The trick is to also remove the screws/bolts that attach the seat hinges to the bowl. Turn off the water supply valve You can selectively provide your consent below to allow such third party embeds. What's the difference between the Neo 180 and 185? If you urgently need a Luxe Shut-off T-Adapter, please contact us here. 15/16” x 15/16” x ½” Metal T-Adapters are available here. The feminine nozzle has a higher angle and more holes for a softer spray. Currently, those models are the Neo 250 and Neo 320. The alternative larger size for the Hot Water T-Adapter is the 1/2” x 1/2” x 8 mm T-Adapter. Please bring the bidet forward and away from the toilet tank. . Our bidets may be able to fit a one-piece toilet, depending on the dimensions. MB Nozzle Caps are available here. 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