"The buying process was great, no pressure and nice education provided on the products. It served us well for 8 years of our relationship. When we asked what was done to it, no one could answer us. The warranty is a joke! They argued back and forth for at least an hour, dragging in personnel of increasing seniority. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. STAY AWAYâ¦. Sincerely - Thank you all! Worst mattress I have ever slept on. So far, it's everything I've read and seen reviews on. So their employees are experts in the sleep industry. "IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. Very happy with our experience here. We would have aches and pains when getting out of bed. Perfect delivery people and a great mattress. Totally recommend.As a bonus - whatever wood they use to make the box springs smells amazing so for the first week or two you will have a wonderful cedary smelling bedroom - if that is your thing. Yes, it's a pain to do, but really prolongs the life of the mattress.One small negative is with their delivery window. Incredible. Its so comfortable and still feels brand new. Best week of sleep I've had in a long time.Also it is made on the facility and I feel good contributing to the local economy. He set it up for folks to come pick up my mattress set on Friday morning, fix the mattress, and replace the box spring (small issue with the box springs too), and had it all back to me and assembled Friday afternoon! Never purchase a bed from this organization. IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. The Original Mattress Factory, Inc. manufactures and retails mattresses. 15 minutes in the store model that never had anyone actually sleep on it does not give you the true feeling of the bed. Carefully crafted by our inhouse team of mattress experts, the Emma Original is sure to give you the most restful and energising sleep imaginable. The only problem with the mattress is that we don't want to get out of it! The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. He is out a lot of money.Mattress Firm gives you 120 days to try it out. She has said mattress is extremely comfortable. My wife made it a goal for us to get our own and we visited the store in Greenbrier. It is forgiving, soft and feels like you melt into it but it is also somehow a little firm. Highly recommend them for an awesome night of sleep. My husband and I felt old before our time every morning. This is why the TEMPUR ® Original Collection delivers the core benefits of outstanding comfort and support for those who prefer a mattress with a medium feel. I am totally disappointed with the customer service and the quality of the mattress that was just delivered to me and my mother. Most uncomfortable mattress that I have had in my years on earth. I heard good things about OMF. Springs or foam? No pressure sales. I don't care what your political affiliation is, but I do care about nobody rich people preaching their nonsensical opinions to me. They told me they would come check it out. Some of the most common mattress sizes are Twin, Twin XL, Full, Queen, and King. The up-charge didn't bug me but settling for a cheaper box spring did. Frames? The Regency is one of the Original Mattress Factoryâs most popular mattress lines. Excellent customer service! Squeaks, bounces, sags, and have horrible back pain. I ultimately purchased the hybrid and it is fantastic! we went to Mentor, Oh. Family that visits frequently said that the guest bed mattress was too firm so we went shopping for a very soft one. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. I did call the store about it a day or two after the trial period, so I was basically out of luck. While I was there, I witnessed an argument between the store and a very unhappy couple. They don't really give you one. Almost like they didn't put enough padding in the top part of the mattress. I stay away from pillowtop mattresses, because you can't flip them. Itâs a toughie, but weâve made the decision easier with our best of both original hybrid mattress. We donât have any problems using the narrower bed but we arenât large people. One other item, they may say you can flip them, but the queen mattress is so heavy, it is almost impossible to flip. We declined that offer. I love it. The first one we bought second hand when we were in college. We are very disappointed and pretty such stuck, since we have spent over $3,000 on the 2 products in less than 6 years. I absolutely love this 8-yr-old mattress. They didn't bring it back until a day after, however, which meant that the store considers it "used" and not returnable. Slumber Search is supported by readers. Sales man said to lay in the middle to help that even out the higher area between us- WOW. Great prices. I purchase a king a little over 18 years ago, and I still love it! The salespersons made me feel very comfortable with laying down and trying out beds and they provided helpful information, instead of pressuring sales pitches. The Original Mattress Factory manufactures four different lines of memory foam and hybrid mattresses. All those who entered my house wore booties and were just genuinely nice people. I am writing this review so other people donât get caught up in the not true Advertising that you here on the radio. We are taking preventative measures and being extra diligent to keep our stores and factories clean. Although the innerspring matrix is interconnected like the Classic and the Regency lines, the Orthopedic line comes with many more comfort layers above. I am extremely pleased with my purchase. So now I still wake up with a back pain every day and I now donât even get to sleep with my wife. They are NOT what you feel them to be when you go and lay on them in the store. I thought that their mattress would be extremely expensive. * They have a fixed pricing; there's no special sales, no haggling.Cons:* To my untrained eyes, the pricing still seems arbitrary. She said she would never be able to sleep on it. period. Horrible. Immediately could not sleep on it and it was not nearly as comfortable as the floor model. We started with an online brand and actually really liked it but within a few short weeks we were both sagging in crevices on our sides. The springs are a so springy. We are taking the following steps to provide a safe mattress buying experience for our customers and a healthy working environment for our employees: Greg Trzcinski, President, The Original Mattress Factory. A big draw for us was buying local. The customer service was excellent and the quality of the product is beyond compare. Baited at the store...switched at delivery from factory. She told me that it wasn't just ME, the mattress was awful. ", "Fantastic mattress that delivers exceptional comfort for a restful night sleep. $50 extra. ", "The mattress is amazing! So your delivery window is pretty much 8 a.m. until 4 p.m. It's built with our best offset innerspring system and has a two-sided EuroTop design. They essentially just stole this money from us. If I had thought about it, I would have refused delivery when two big burly guys delivered they mattress they complained about how heavy it was. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. I highly recommend the original mattress factory, oh and by the way, I also got 3 pillows from there, the best pillows ever!! Made with two layers of high quality, open-cell foam with added graphite and cooling gel, this mattress pulls your body heat away while remaining cozy and comfy. The Orthopedic line comes with some exciting additions. They are super nice, professional, and will take away your old bed, too, along with all the plastic and packaging from the new set. 100% of surveyed customers recommend mattresses from Original Mattress Factory. We will be back again!! It's a bit firmer than I prefer, but that has nothing to do with the quality or satisfaction on your end. That's what The Original Mattress Factory difference is all about. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. Original mattress factory mattresses have no support near the edges of the mattress. It is what they DO NOT tell you that is what is most upsetting. Lovely mattress, no regrets four years later. I purchased another one for my daughter! Again these were the MOST basic ones they sell! Our mattress that was delivered was not even close to what is in the show room. box springs without a mattress? I have so much regret. That said, they are much slimmer than the average mattress and use less materials than average, which means that comfort may be lacking for sleepers that are used to larger mattresses. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. I bought a queen mattress set and I am extremely please. I would recommend the split boxspring if you get the queen, as the solid is even more challenging to move with than the mattress itself. The Original Mattress Factory is an American company committed to offering quality products at competitive prices. The pros: Many more options for sleepers. Paul, the salesman answered all my questions. Do not buy from them!!! Everyone was friendly, not pushy yet helpful. I spent time stretching out on all 4 and made my decision. (I like a firmer surface myself and the next step up seemed too soft to me - you can always add padding but you can't take it away. I came in with a battery of questions for the salesperson, and he was very thorough with all his answers. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! 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