If you can't remember your PIN, please see the guidance above for forgotten PINs first. If you do not know your current PIN, please call the number on the back of your card and we will order a PIN reminder to be sent to you. But the worse thing is I didnt get any PIN number which I found very important to avail the internet banking services. This review was posted by a verified customer. Our website doesn't support your browser so please upgrade. Customers can easily activate their credit card by visiting the nearest HSBC ATM. You can use your card wherever you see the contactless symbol, shown below. It's easy! I / we conﬁrm that at the time of the disputed transaction/s, the originally issued card / PIN was in my possession. To request a replacement debit card: Log on to online banking and send us a secure message via 'My Messages' (found via the envelope icon at the top of the page). What should I do if my card is lost or stolen? Use HSBC Debit Card with Contact function . At the ATM machine use the credit card to activate it. Note: You WILL NOT receive a PIN separately for your HSBC Visa Debit Card. Customer may also change the PIN at this time. How do I obtain an ATM or debit card with my consumer HSBC checking or savings account? You can also request a debit or ATM card by sending us a BankMail or by contacting the Customer Relationship Center. 800.975.4722, Monday - Sunday 7:00am - 12:00am ET Through ATM PIN to activate the card on an HSBC ATM; Via any PIN based transaction; Do note that, PIN is sent to the user via SMS within 3 working days from the date of card issuance. Learn more here . Change your Debit Card PIN regularly. Are there any additional fees with my new chip-enabled card? I received the new card on Friday but the envolope had been all torn up and so I cancelled the card just to be on the safe side. The CVV should not be disclosed to any person other than the Cardholder. I have receive My debit card but still not receive my debit card pin number and without ATM pin number i am not … If you have locked your PIN in a shop by entering it incorrectly 3 times in a row, you will need to find a cash machine to 'unlock' your card. The CVV Number (Card Verification Value) on your credit card or debit card is a 3-digit number on Visa and MasterCard® credit and debit cards. I have not received the goods/services. You can use your chip-enabled card everywhere debit Mastercard® cards are accepted to complete purchases and to make ATM withdrawals. The CVV should not be disclosed to any person other than the Cardholder. Customers can shop and pay online at merchant websites using their Debit Card by inputting a One Time Password (OTP) received via SMS on their registered mobile number and their PIN code as an additional security step to complete the transaction. Avail cash withdrawal at HSBC ATMs worldwide on your HSBC Advance Platinum Debit Card, with no cash withdrawal charges (currency conversion charges 1 as applicable). Should I be worried that my personal information is vulnerable if my card gets lost or stolen? If the expiry month has passed and you have not received a new card, you will need to contact our Lost & Stolen team. From the menu, select 'PIN services', where you will have an option to 'Change PIN'. not know your PIN or do not have a PIN enabled card, you will not be able to use your card at a self-service kiosk or terminal that supports PIN. Contactless is faster than swiping or inserting your card for payment. Do note Do not accept the credit card welcome kit if it has been opened or is tampered. Mastercard's® Zero Liability Policy does not apply to commercial credit card or ATM transactions, or to PIN-based or other transactions not processed by MasterCard®, or if you are grossly negligent or fraudulent in handling your card or card number. Or customers can register with their debit card number, issue number and PIN. I received a replacement card for that this morning and was told that the pin that was coming for the first new card (the one in the dodgy envolope) would be the pin for this card that I got today. It’s easy to get in touch online. You do not need to activate your GBP debit card. For assistance and customer service enquiries: • If your name or account number on your debit card(s) is not correct. In case the retailers do not support Contactless payment method, you can use HSBC debit card with normal contact function by chip or magnetic stripe. The embedded microchip makes account information much more difficult to duplicate or copy, and provides enhanced fraud protection on your account when used at a chip-enabled terminal. Once you receive a notiﬁcation about PIN on SMS, please follow steps 1 to 3 as stated above. Request a replacement debit card I received my debit card a week ago and im f..king starving because the irresponsible and careless bank who still hasnt made me receive my freaking PIN NUMBER!! You can designate your primary accounts and ATM preferences by sending us a BankMail with your preferences through Personal Internet Banking. It is computer generated, and they just push the button “new” or “replacement” PIN. Also, I havent ever recieved any bills regarding my transactions, though I'm … For a reminder of your credit or debit card PIN, just log on to online banking. Make sure you leave your card in the terminal while the entire transaction is processed. 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