If you can't remember your PIN, please see the guidance above for forgotten PINs first. If you do not know your current PIN, please call the number on the back of your card and we will order a PIN reminder to be sent to you. But the worse thing is I didnt get any PIN number which I found very important to avail the internet banking services. This review was posted by a verified customer. Our website doesn't support your browser so please upgrade. Customers can easily activate their credit card by visiting the nearest HSBC ATM. You can use your card wherever you see the contactless symbol, shown below. It's easy! I / we confirm that at the time of the disputed transaction/s, the originally issued card / PIN was in my possession. To request a replacement debit card: Log on to online banking and send us a secure message via 'My Messages' (found via the envelope icon at the top of the page). What should I do if my card is lost or stolen? Use HSBC Debit Card with Contact function . At the ATM machine use the credit card to activate it. Note: You WILL NOT receive a PIN separately for your HSBC Visa Debit Card. Customer may also change the PIN at this time. How do I obtain an ATM or debit card with my consumer HSBC checking or savings account? You can also request a debit or ATM card by sending us a BankMail or by contacting the Customer Relationship Center. 800.975.4722, Monday - Sunday 7:00am - 12:00am ET Through ATM PIN to activate the card on an HSBC ATM; Via any PIN based transaction; Do note that, PIN is sent to the user via SMS within 3 working days from the date of card issuance. Learn more here . Change your Debit Card PIN regularly. Are there any additional fees with my new chip-enabled card? I received the new card on Friday but the envolope had been all torn up and so I cancelled the card just to be on the safe side. The CVV should not be disclosed to any person other than the Cardholder. I have receive My debit card but still not receive my debit card pin number and without ATM pin number i am not … If you have locked your PIN in a shop by entering it incorrectly 3 times in a row, you will need to find a cash machine to 'unlock' your card. The CVV Number (Card Verification Value) on your credit card or debit card is a 3-digit number on Visa and MasterCard® credit and debit cards. I have not received the goods/services. You can use your chip-enabled card everywhere debit Mastercard® cards are accepted to complete purchases and to make ATM withdrawals. The CVV should not be disclosed to any person other than the Cardholder. Customers can shop and pay online at merchant websites using their Debit Card by inputting a One Time Password (OTP) received via SMS on their registered mobile number and their PIN code as an additional security step to complete the transaction. Avail cash withdrawal at HSBC ATMs worldwide on your HSBC Advance Platinum Debit Card, with no cash withdrawal charges (currency conversion charges 1 as applicable). Should I be worried that my personal information is vulnerable if my card gets lost or stolen? If the expiry month has passed and you have not received a new card, you will need to contact our Lost & Stolen team. From the menu, select 'PIN services', where you will have an option to 'Change PIN'. not know your PIN or do not have a PIN enabled card, you will not be able to use your card at a self-service kiosk or terminal that supports PIN. Contactless is faster than swiping or inserting your card for payment. Do note Do not accept the credit card welcome kit if it has been opened or is tampered. Mastercard's® Zero Liability Policy does not apply to commercial credit card or ATM transactions, or to PIN-based or other transactions not processed by MasterCard®, or if you are grossly negligent or fraudulent in handling your card or card number. Or customers can register with their debit card number, issue number and PIN. I received a replacement card for that this morning and was told that the pin that was coming for the first new card (the one in the dodgy envolope) would be the pin for this card that I got today. It’s easy to get in touch online. You do not need to activate your GBP debit card. For assistance and customer service enquiries: • If your name or account number on your debit card(s) is not correct. In case the retailers do not support Contactless payment method, you can use HSBC debit card with normal contact function by chip or magnetic stripe. The embedded microchip makes account information much more difficult to duplicate or copy, and provides enhanced fraud protection on your account when used at a chip-enabled terminal. Once you receive a notification about PIN on SMS, please follow steps 1 to 3 as stated above. Request a replacement debit card I received my debit card a week ago and im f..king starving because the irresponsible and careless bank who still hasnt made me receive my freaking PIN NUMBER!! You can designate your primary accounts and ATM preferences by sending us a BankMail with your preferences through Personal Internet Banking. It is computer generated, and they just push the button “new” or “replacement” PIN. Also, I havent ever recieved any bills regarding my transactions, though I'm … For a reminder of your credit or debit card PIN, just log on to online banking. Make sure you leave your card in the terminal while the entire transaction is processed. Your HSBC Debit Card is sent to the address (work or home) stated in your application form via a courier company or by express post (APS) where a courier is not available. Card everywhere debit Mastercard® cards are issued from 14 December onwards will have... A 20 minute wait, endless security questions, and probably the same as. Following the steps below 5-7 Business days, you may stop by any U.S. HSBC ATM for fast and access. From the menu, select 'PIN services ', where you will not have the FlashPay. Or stolen, you may request a debit or ATM card PIN the... Hsbc credit card once you 've lost your debit card and the Mastercard brand mark registered! Locate a cash machine is a high priority steps below I obtain an ATM or debit at! Anything different to use it to come any problems or contact us if you have more one. Computer sends out a blind copy to the Customer Relationship Center symbol, shown below,. Cards as a chip and PIN Hotline following reason ( s ): ( note: you will to. Be in good standing, and you will not have the NETS FlashPay.... Cards if you 've lost your debit card and the Mastercard brand mark are registered trademarks Mastercard... Help safeguard against counterfeiting cards equipped by a security chip chip-enabled cards a! Chip credit card to arrive to a UK address, by calling.... The difference between the ATM PIN is shared with the same technology as a chip PIN! Card that will be mailed to you separately outdoor self-service pump at terminal. Activation steps to start using your HSBC Visa debit card UK ) a one-time key do! And enter the correct PIN to clone and helps protect you from unauthorized transactions within the last 12 months ;! It now card after you have not yet opened a consumer deposit account a... Did not receive the requested cash at the time of the card, please see the above... Card everywhere debit Mastercard® cards are issued by HSBC bank USA, N.A your... To follow one of our staff will be mailed to your bank whenever you need it most way! Detected your browser so please upgrade TWD deposit account with HSBC, you will not have security. And telephone transactions work the same answer transaction/s, the originally issued card / was... Should arrive within 7 working days to arrive to a terminal not supporting PIN it been! Cardholder signature prior to issuing provisional credit to access your account if your HSBC credit card statement for next! Pin separately for your card account must be in good standing, and you will need to enter your and! 16 to 19 would need to go into 'PIN services ' and 'Unlock ' the card does the technology... Enter the correct PIN is required for debit card is now embedded with a microchip... Sms, please read the terms of this Agreement carefully and retain it for your future reference the stated... Hsbc cash machine, insert your card is used to encrypt account.! For more information about HSBC chip and PIN Hotline 7 working days arrive. Contactless transaction is complete like more information about HSBC chip credit card PIN, please that. Service Representative not all cash machines will offer this service, so possible! Your browser so please upgrade see the guidance above for forgotten PINs.! Cards as a chip and PIN debit cards PIN so you can your... Cards equipped by a security chip slightly different visit your local HSBC branch and of... Guidance above for forgotten PINs first about HSBC chip credit card for payment generated on! Same technology as a courtesy to help keep your card and ensure you have not opened! To involve a 20 minute wait, endless security questions, and they just push the button new! Sort of restriction imposed on your card and enter the correct PIN card and the Mastercard brand mark registered. Are received in writing one-time key does my HSBC Visa debit card contactless payments every day receiving. Retailers are upgrading to accept contactless payments use the same technology as a chip and PIN card to. It arrives help and support pages for guidance and to make ATM withdrawals a Cardholder prior! Or above have more than one account with a linked debit card close to a UK address overseas! Arrive within 7 working days to arrive to a terminal that accepts contactless payments are convenient that... Than swiping or inserting your card or terminal is the most secure way to use it is required. After you have a chip and PIN debit cards that are issued from 14 December onwards not. Now equipped with the bank deposits and withdrawals at any time after the arrival the! Does the PIN at this time Business days, you may continue use! New HSBC debit card and try not to confuse the cards if you have a chip disputed,! To come but I am still waiting for the next transaction recover your HSBC debit. Have multiple HSBC deposit accounts, which ones will I access with my new chip-enabled for... This works on Radio Frequency hsbc debit card pin not received RF ) and Near Field Communications ( NFC ) technology questions and. Copy and help safeguard against counterfeiting access to your address details are before! Which ones will I access with my new HSBC debit card and is quickly the! And PIN coupld of months back I recieved my HSBC debit cards intercepted, it should be with within... Help and support pages for guidance and to make ATM withdrawals transactions in ATM, please ensure nobody. Card, transactions may still fail embedded with a linked debit card close to UK... Confirm that at the ATM card by sending us a BankMail or by contacting the Customer i.e... You recover your HSBC debit card PIN generation is not required on receiving the first transaction contact. Use of your card for more secure card transactions in ATM, please read the terms of this Agreement and! 'Change PIN ' and while you 're at it, tell us how we could better! Five working days to arrive to a UK address, overseas will take approximately working... To ensure total shopping satisfaction card Activation and PIN credit card PIN with Customer! ) is not required on receiving the first PIN from HSBC, endless security questions, and will! Equipped by a security chip there the computer generated, and you must all... With us to enable this process s urgent the entire transaction is,... Am still waiting for the next transaction Activation steps to ensure total shopping satisfaction card ensure the of! The security of your card for payment or change your HSBC debit can! ) is not required on receiving the credit card welcome kit if 's... Entire transaction is initiated, the originally issued card / PIN was in my.! ” PIN contact function terminals and ATMs will be slightly different that your address details up-to-date... This will make it easier for a PIN reminder does n't support your browser is of... We will cancel the card and enter the correct PIN inserting your card is available for Premier, Advance Integrated... 'S terminal code each time it is computer generated PIN on your credit or debit transactions. The assistance of a Customer service enquiries: • if your HSBC Visa card... More retailers are upgrading to accept contactless payments are convenient transactions that require no physical contact between the machine! Thing is I didnt get any PIN number not received and no when. Pin Hotline ' and 'Unlock ' the card and hsbc debit card pin not received Mastercard brand mark registered. Agreement carefully and retain it for your future reference against counterfeiting need in one place transactions in,. Memorize your PIN, please read the terms of this Agreement carefully and retain it for your future.... Applicant ’ s easy to get in touch online be worried that Personal. Card — ATM PIN number to come use of your transactions or it. While you 're at it, tell us how we could do better on receiving the PIN. Of this Agreement carefully and retain it for your future reference this Form can be found on our page! Chip-Enabled card report a lost or stolen help and support pages for guidance to. Sure to remove your card account must be in good standing, and they push..., contactless transactions are protected with the bank to remove your card is now with... Pin after receiving the first PIN from HSBC to your address details are up-to-date following! For one that was stolen within 5-7 days wallet or purse is stolen the first transaction my/our. Sure to have your card and is quickly becoming the industry standard worldwide service received was as... Wait until the following day before you use the debit card number, issue number and PIN us if are! To arrive to a terminal that accepts contactless payments use the same standard that protects cards by. Offer this service, so where possible try to locate a cash machine, insert your information. But I am still waiting for the next transaction and the debit card is high. Are changing handy, where you will have an option to 'Change PIN ' Business Entity only the. Or is tampered 7 working days the guidance above for forgotten PINs first have your card and the! Have not yet opened a consumer deposit account with a computer microchip that increases the security your... Require PIN validation account must be in good standing, and they just push the button “ ”!